Short-Term Experts for Horizontal Issues, IT Related Services and Other Activities.

We are looking for a motivated and open-minded person willing to share his/her experience with others and be part of the development of the OPSYS Ecosystem.

The Directorate-General for International Partnerships (DG INTPA) of the European Commission defines and implements the development and cooperation programs in third countries and finances them with the dedicated budget of the European Commission and with the budget of the European Development Fund. The definition, execution and control of the cooperation programs and related projects are supported by DG INTPA’s Information Systems.

DG INTPA, ENEST, MENA and the FPI have jointly committed towards setting up a new common operational system (OPSYS), to replace the existing CRIS system. OPSYS aims to develop the future operational systems addressing the Delegations' and Headquarters' needs in terms of efficiency, reliability of data, ability to evolve (new implementation modalities, simplification of business processes) and ability to report and communicate. These operational systems will be integrated with the existing European Commission Corporate Systems and Services.

The main tasks will include:

Support the Change Management Team with the following activities:

Application Support

• Assist users in navigating and utilizing EC IT systems.
• Provide first-level support and escalate issues as needed.

Helpdesk Support

• Support helpdesk agents in managing incoming requests.
• Monitor and screen incoming tickets via ServiceNow! or similar platforms.
• Assign tickets to appropriate specialists and ensure timely follow-up.
• Track resolution progress and confirm issue closure with users.

System Familiarity

• Work with ITIL Service Desk Solution e.g. Service Now!, EC IT solutions such as OPSYS, CRIS, SUMMA, etc.
• Maintain up-to-date knowledge of system functionalities and updates.

Any other tasks identified during the project implementation in line with the project’s needs.

Requirements:

• Master’s degree or equivalent diploma in at least one of the followings fields: economics, engineering, public administration, computer sciences, social sciences or in absence of degree equivalent professional experience (considered to be 5 years);
• Minimum 2 years of experience in a field linked to the assignment.
• Knowledge of IT systems;
• Knowledge of the functioning of the EU institutions;
• Quick learner;
• Experience in Application Support;
• Experience in international cooperation.
• Familiar with ticket system like ServiceNow! – and/or EC IT Solutions such as OPSYS, CRIS, SUMMA etc. would be an asset.

Languages:

• Fluency in English (reading, speaking, writing, C1/C2 level);
• Knowledge of French is an advantage.

Soft skills:

• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
• Ability to participate in multilingual meetings;
• Excellent Team Player and communicator;
• Proactive attitude, customer oriented and results.
• High degree of discretion and integrity.
• Innovation approach to improve organizational performance;

Please note that only candidates with a Belgian work permit or European citizenship can be considered for this position.

Category: Junior expert
Dedication: 100%
Start date: at earliest possible time
Duration: 3 to 6 months
Remuneration: Commensurate with the position and experience
Type of contract: Freelance
Location of assignment: Belgium. Consultant’s place of residence (home) or the Contractor’s premises as long as they are located within an operational distance of maximum 2h from the Commission’s premises (near-site).

Selection process: Shortlisted candidates will be interviewed by the Consortium (NTT DATA & Particip). We expect to receive a high number of applications so only shortlisted candidates will be contacted to arrange for an interview.

Please accept our thanks in advance for your interest in working with NTT DATA and Particip and we wish you every success in your career.