Within the ‘Service Delivery Management’ division of the Service Public de Wallonie-Digital, you are generally responsible for the analysis of IT projects conducted by IT to develop its services, or projects carried out on behalf of the business general directorates of SPW.

The main activity will focus on analysis for the cross-functional ERP platform "SOOLID" (SPW cross-functional processes – excluding Finance), based on the ODOO software.

As an analyst, you will strengthen the "Analysts" team, which itself relies on other resources from SPW-Digital, notably at the level of the project office, IT operations, and IT architecture. You will primarily interact with business teams to understand their context and document their requirements in User Stories. You will work closely with the head of the ERP Service Center and their team, particularly with the other analysts, and act as the link between the business (Key Users, Project Manager, Managers, Product Visionary) and the "SOOLID" development team. You will also be in contact with other development teams (integration).

In this context, your responsibilities are as follows:

• Carry out analyses (in the form of User Stories) to meet user needs (according to priorities defined by the SOOLID Product Owner) and document these analyses (updating the SOOLID data model and processes and describing user scenarios textually and graphically);
• Communicate and get analyses validated by the relevant business teams with the support of the PO;
• Prepare demonstrations of the existing product and extension possibilities (ODOO);
• Ensure a proper understanding of the User Stories by the development team and their correct implementation in the IT solution;
• Support business teams during testing and training;
• While waiting for the appointment of a "SOOLID" PO, contribute to this role;
• Ultimately, take responsibility for maintaining and evolving these processes and data to ensure an integral and sustainable reference for business content.

Activities

• Collaborate closely and proactively with the various business teams involved in the projects: primarily, the support services of SPW, but also opportunities for reuse for specific business needs of the operational general directorates.
• Understand, Document, and Model the business context and requirements;
• Identify integrations with other cross-functional SPW-Digital components;
• Evaluate with the development team the feasibility and complexity of the solution;
• Be a force for proposals with a view to simplification and pooling, accepting to remain within a defined framework (ERP "SOOLID");
• Participate in functional analyses and testing in good collaboration with the development team;
• Help the business transition to the solution developed on the "SOOLID" platform, in particular migration, training, improvements, and advice.

Expected Behavioral Competencies

1. Very good knowledge of business and functional analysis methodologies
2. Strong synthesis skills (ability to build a complete macro view) while being able to dive into the details of each process and data group: able to switch between different levels according to needs
3. Excellent interpersonal and communication skills: proactively seek interaction with business and external partners, challenge them, and bring them into an active and productive dynamic.
4. Demonstrate formality and structure.
5. Strong synthesis skills (ability to build a complete macro view) while being able to dive into the details of each process and data group: able to switch between different levels according to needs
6. Self-critical regarding their working methods, to ensure continuous improvement.

Evaluation Method

The quality criteria will be assessed based on a technical and behavioral interview, which will allow the verification of the candidate’s profile with respect to the expected technical and behavioral competencies (requests for examples, real-life scenarios). A short specific case study may also be used to test the candidate's ability to manage a project and apply appropriate methodologies.