ONEM develops and maintains several critical business applications. The majority of the development teams currently work according to Scrum and are responsible for the development of new features, application maintenance, incident management, and changes related to legislative updates.

In this context, ONEM's ICT wishes to improve control over its workflows, strengthen the predictability of its deliveries, reduce dependencies and waiting times, and foster continuous improvement based on objective data.

Mission Objective:

The Kanban Expert / Flow Coach supports several Scrum teams, their Scrum Masters, and Product Owners in order to improve workflow management and delivery capacity.

The desired approach is pragmatic and focused on the operational realities of the teams. The consultant acts as a coach, facilitator, and Kanban expert, without hierarchical responsibility.

Expected Results:

1. Improved Workflow Visibility

2. Map existing workflows and the different types of requests.

3. Make queues, blockages, dependencies, and interruptions visible.
4. Define or evolve work visualization practices.

5. Support the gradual introduction of Kanban principles in an existing Scrum environment.

6. Improved Predictability

7. Implement and leverage relevant flow metrics (Lead Time, Throughput, Work In Progress, Blocked Work, etc.).

8. Help teams interpret the data and identify areas for improvement.
9. Use historical data to support delivery forecasts.

10. Measure and communicate the impact of improvement actions.

11. Support for Teams and Scrum Masters

12. Coach Scrum Masters in integrating Kanban and Lean practices.

13. Support teams in the continuous improvement of their work system.
14. Promote autonomy, self-organization, and fact-based decision making.

15. Help efficiently manage different types of work (projects, maintenance, incidents, urgent requests, etc.).

16. Improved Collaboration Between Teams

17. Identify and visualize inter-team dependencies.

18. Facilitate coordination around priorities, risks, and deliveries.

19. Implement visual management practices that foster collective decision making.

20. Facilitation and Knowledge Transfer

21. Design and lead improvement workshops, retrospectives, flow mapping, and problem-solving sessions.

22. Train and coach Scrum Masters, Product Owners, and team members.
23. Contribute to internal skill development in order to gradually make the organization autonomous.

Desired Profile:

The candidate demonstrates significant experience in:

• supporting Agile teams as a Scrum Master, Flow Coach, or equivalent role (at least 10 years);
• practical implementation of Kanban in software development environments (at least 5 years);
• process improvement based on data analysis and flow metrics (at least 5 years);
• facilitating workshops and coaching multidisciplinary teams (at least 10 years);
• collaborating with Product Owners, managers, and business stakeholders (at least 10 years).

Required Skills:

• Excellent command of Scrum, Kanban, and Lean principles.
• Mastery of flow metrics (Lead Time, Cycle Time, Throughput, WIP, Aging Work, Blockers).
• Ability to analyze a work system and propose concrete improvements.
• Strong facilitation, coaching, and communication skills.
• Experience with collaborative tools such as Jira and Confluence.

Assets: Bachelor’s degree in IT or equivalent, Kanban Management Professional (KMP) or equivalent certification, Scrum certification (PSM II or equivalent), Agile Team Coach certification, SAFe certification, experience with Obeya (leading with Obeya), Story Mapping, Impact Mapping, Liberating Structures, and flow simulations, trainer, conference speaker.

In addition to the CV, the application must answer the question below. Absence or insufficient response is disqualifying.

Which Agile value or concept is essential in an organization? Why and how should this value or concept be implemented concretely? Give an example based on your own experience.