Role Description:

Within the framework of cost savings, the General Support Services of the RIZIV wish to thoroughly review their internal operations and develop a transformation program to achieve higher operational excellence and realize the necessary efficiency gains, without compromising customer focus and service quality.

As an expert in process optimization and transformation, you will guide teams within the General Support Services in developing concrete objectives and project plans to achieve greater efficiency for several core processes within the General Support Services. You support the (project) teams in analyzing their processes, preparing ROI analyses and business cases for process improvement, automation, etc., as well as in rolling out action plans and implementing the necessary management tools and applications.

For this position, we are looking for two consultants who are willing to work at least part-time.

Responsibilities:

Business Analysis and Process Improvement:

• Guiding project teams in performing business and process analyses.
• Formulating proposals for improvement, (far-reaching) automation, etc., with a clear focus on increasing efficiency.

Project Management:

• Guiding project teams in developing the necessary governance, project and action plans, KPIs, etc., in line with the objectives of the transformation plan for the General Support Services.
• Coaching and supporting the project team with regard to project management.

Setting Up Management Tools:

• Identifying suitable management tools to monitor and evaluate the achievements of the projects.
• Implementing these tools and systems and coaching the users.

Qualifications:

• At least 3 years of experience in large transformation projects/programs, focused on increasing operational excellence.
• At least 3 years of experience in process optimization.
• Thorough knowledge of management tools and processes.
• Skill in coaching and training staff.
• Strong analytical and problem-solving skills.
• Good communication skills.