You will join the Service & Delivery Management (SDM) division of SPW Digital, within the UX Experts Pool, a cross-functional team involved in all digital projects to design simple, effective, and user-centered services.

You will work on several business projects in parallel, in close collaboration with project managers, analysts, and development teams, from the early stages and throughout the project lifecycle.

You will conduct user research activities (interviews, analyses, workshops) to understand users’ needs, constraints, and expectations.

You will structure user journeys and formalize UX deliverables (personas, user journeys, flows) to guide the design process.

You will design wireframes and prototypes to quickly visualize solutions and facilitate discussions with stakeholders.

You will run co-design workshops to align business, IT, and user perspectives.

You will organize and carry out user tests to validate hypotheses and iteratively improve solutions.

You will work in agile mode, actively participating in project rituals.

You will ensure the quality and consistency of the user experience, in line with UX standards and the organization’s design system.

Finally, you will contribute to the dissemination of UX best practices and the sharing of expertise within the UX pool.

Soft Skills

• User empathy: ability to understand users’ needs, expectations, and frustrations.
• Excellent communication: ability to convey ideas clearly, in a structured manner, and adapted to the audience.
• Synthesis skills: ability to simplify complex issues into clear and actionable messages.
• Collaborative mindset: ability to work effectively with diverse profiles (business, IT, management).
• Critical thinking: ability to question assumptions and challenge proposed solutions.
• Proactivity: ability to take initiative and propose concrete improvements.
• Adaptability: ability to quickly adjust to project constraints and changes.
• Results orientation: ability to aim for a concrete and measurable impact on the user experience.

Evaluation Method

Applications will be evaluated in three stages:

• Verification of eliminatory criteria: any candidate not meeting the KO criteria will be excluded
• Qualitative evaluation of the profile: analysis of the CV and supporting elements (portfolio, experience); any element not demonstrated will be considered as not acquired
• Interview (if applicable): allows validation of skills, autonomy, and suitability for the project context