Presentation

DRI is responsible for the management of police information and ICT resources.

DRI is notably in charge of preparing the policy and management rules for information processing, developing the police information concept, defining technical standards and norms, and implementing information and communication systems.

The Services division (DISE) tests products, ensures the distribution and installation of various hardware and software products, and also acts as an “after-sales service”.

• As such, the Services division is also the “first-line” point of contact for all questions related to DRI products or information management procedures and handles bottom-up problem resolution to enable the implementation of structural solutions. It also maintains a functional link with the decentralized “I” units to enable the implementation of various norms and standards at the district level.
• The division manages and monitors the ‘service management committee’ in which the SLAs for first- and second-line support are developed and where the support procedures for clients are monitored, including the norms and standards to be applied by the decentralized services.
• The division ensures the ‘plan-do-check-act’ cycle by reporting to the Operations division on structural problems encountered in applications or current procedures.

Your challenges

• Make the digital transformation of the Police a reality by implementing various tools and technologies in a secure manner to meet today’s and tomorrow’s challenges.
• Guarantee the cybersecurity of our applications and environments by ensuring their optimal security.
• Participate in the digitalization, modernization, and implementation of modern, mobile, secure, and high-performance systems.
• Provide ICT support, maintenance, and technical expertise for products supported by the Services Division to enable users of the Integrated Police to carry out their missions effectively and efficiently.
• Ensure activity reporting to the project manager or ICT manager.
• Provide support during the rollout of IT applications for the benefit of the integrated police.
• Assistance and support for the configuration of One PC for the benefit of integrated police users.
• Support the implementation of operational information systems as part of second-line support.
• Provide technical information and answers to users.
• Act as the reference for second-line technical support aspects.
• Coordinate the execution of technical tasks, activities, and procedures.
• Carry out technical analyses and formulate recommendations.
• Provide technical assistance.
• Assign a priority order to tasks to be performed.
• Keep up to date with the ICT management products used at the GPI.
• Participate in on-call duty from 7 a.m. to 5 p.m.