ABOUT BELGOPROCESS

Belgoprocess is a semi-public company that plays a key role in the safe processing of radioactive waste and the decommissioning of nuclear installations in Belgium. We combine technological expertise, innovation, and a strong focus on sustainability to contribute to a safe future. At Belgoprocess, you will find yourself in a challenging working environment where safety, teamwork, and professional growth are central. Together with motivated colleagues, you work on projects that have a direct impact on the environment and society. Join our team and become part of an organization that values progress and responsibility!

ABOUT THE POSITION

The position is responsible for handling IT issues reported by end users and managing workstations and peripherals with the aim of enabling end users to process their information under optimal conditions.

The position includes the following result areas:

• Registering, assigning, analyzing, and resolving IT issues, with the goal of providing support to end users.
• Installing, maintaining, and replacing workstations and peripherals, aiming to provide end users with well-functioning devices.
• Installing and customizing locally installed system software and end-user applications to equip users with the software they need.
• Managing the stock of spare equipment and hardware components to be able to respond quickly to hardware problems.
• Making proposals when selecting new hardware and software, based on the needs of the company, with the aim of providing end users with modern IT resources.
• Making proposals for optimization with the goal of continuously improving support and IT resources.
• Keeping the inventory and documentation regarding workstations and peripherals up-to-date to maintain an accurate and complete overview of this fleet.

Tasks

• Supporting end users via phone, e-mail, and a ticketing system.
• Diagnosing and resolving hardware and software issues.
• Applying ITIL processes for the management of service requests, incidents, and changes.
• Proactively contributing to security awareness and compliance with security guidelines.
• Documenting solutions and reporting recurring issues.
• Questioning existing working methods and proposing feasible improvements.
• Working intensively with IT teams to resolve issues efficiently.
• Managing workstations and peripherals.
• Keeping inventory and stock up to date.

Knowledge and Experience

• At least 8 years of experience in a helpdesk or servicedesk position (senior profile).
• Demonstrable practical knowledge of ITIL, experience with ITSM tools is required.
• Basic knowledge of IT security and awareness of security risks.
• Experience with application support and solving user issues in various applications.

Behavioral Competencies

• Strong communication skills: you can explain technical information clearly.
• You are patient and have a talent for reassuring users.
• Empathy and a service-oriented mindset.
• Stress-resistant, able to set priorities, and remains calm under pressure.
• Open to feedback and uses it for personal and professional growth.
• Team player who can also work independently, accurately, and in a structured manner.