As ICT Helpdesk

• Incident management (internal users)
• Escalation to Shared Services
• Escalation to service provider

As ICT Support

Admin tasks

• New colleague – Creation of user
• Colleague OUT

Hardware

• Computer preparation
• Asset inventory management

Remote apps

• Manage accesses to remote apps

Security

• Badges management
• Manage security alerts

Services

• Audio – video infrastructure of meeting rooms
• Creation of folders on file server and access management
• Creation of Teams workspaces and access management
• Creation of Extranet spaces and access management
• Management of kce.be mailboxes
• Support for Telephony

Software

• Installation Specific Software