ETNIC (Enterprise for Information and Communication Technologies) is the IT operator of the FWB (Fédération Wallonie-Bruxelles). As a public interest organization, ETNIC's mission is to design, develop, maintain, and enhance information systems and technological infrastructures to serve the administrations and institutions of the FWB.

A central player in the digital transformation of the French-speaking Belgian public sector, ETNIC operates in various fields such as: networks, security, data centers, cloud, business application development, support for digital projects, cybersecurity, user support.

With a constant focus on innovation, performance, and public service, ETNIC regularly collaborates with external partners to strengthen its teams through IT consultancy assignments.

The current mission concerns

• one of ETNIC’s areas that has been particularly developed over the past five years: data management and exploitation. The challenges are multiple: ensuring the reliability and accessibility of data, reducing redundancies, improving decision-making processes, implementing the “only once” principle for users, and finally, providing reliable and high-quality data to business applications while complying with security standards and norms through virtualization tools.
• managing and exploiting data for a specific application currently being installed as part of two programs (the CRM program and the IMAJINES_NEXT program): installation and use of a CRM (Customer Relationship Management system).

Mission

As an IT Data Steward specialized in CRM, cloud data and/or virtualization, you will be at the heart of the analysis, implementation, and operationalization of the data layer used by ETNIC’s CRM tools. You are able to actively participate in complex projects integrating secure hybrid cloud architectures, robust data pipelines, and integrated business solutions.

Your responsibilities will include:

• Implementing a secure hybrid cloud architecture connected to on-premise data according to the architecture defined by the project team
• Designing, developing, and deploying data flows between the different components of this hybrid cloud architecture (Dataverse and DB2 luw/Db2 Mainframe) using CRM tools (MS Dynamics 365), virtualization (Denodo), and ETL (SAP Data Services)
• Organizing and migrating data from the source application to the CRM
• Automating business processes via the tools (MS Dynamics, Denodo, SAP Data Services)
• Classifying, anonymizing, and managing sensitive data in the cloud
• Organizing and creating data to be tested as part of the project
• Designing and implementing security policies, access management, and data encryption in compliance with GDPR and local requirements
• Working closely with business, IT, and security teams to align technical solutions with business needs
• Participating in the evaluation of bugs and incidents related to data and proposing solutions during testing phases and in production