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Role: IT Support (LV1/LV2)/Dedicated Service Desk Agent/Incident Analyst/Problem Solver - European Institution
Location: Brussels, Belgium - European Institution

Responsibilities

Following tasks will be performed by external service provider:

• Receiving calls and emails, first-line customer liaison.
• Single Point of Contact for end-users (VIP)
• Conduct swift incident analysis to ensure effective resolution.
• Prioritize first and second-line customer interactions for outstanding first call resolution rates.
• Maintain meticulous records of incident and problem information.
• Provide expert support remotely and on-site to deliver timely solutions.
• Play a pivotal role in reconfiguration and installation of PC environments.

Requirements

Following skills are required for the performance of the above listed tasks:

• Minimum of 3 years of relevant professional experience
• Fluency in both English and French mandatory both written and oral
• ITIL V4 Foundation certification would be an asset
• You have already IT skills (Windows, AD, MS Office)

Languages:

• Excellent knowledge of English - Level C1 in Understanding, Speaking and Writing
• Excellent knowledge of French - Level C1 in Understanding, Speaking and Writing

Some soft skills the client will appreciate:

• Good analytical and synthesis skills, communicate effectively and know how to adapt communication to interlocutors
• Flexible, conscientious, results-oriented, proactive and critical. Someone who constantly wants to learn
• Can work independently and in a team, under pressure and with changing priorities
• Problem-solving skills
• Proactive attitude, customer oriented and results
• Rapid self-starting capability and experience in team working and working in an international/multicultural environment

Our offer:

• You will have the opportunity to work in an international and multi-cultural environment
• You will be able to work for interesting European projects that are managed by European Commission
• You will receive a nice compensation and benefits according to your level (Freelancers are also welcome)
• We offer you an attractive salary package that matches your experience, and extra-legal benefits such as insurances, meal vouchers and others. Or a daily rate that fits your expectations
• You can count on a varied and exciting job in which autonomy and responsibility are key.
• Your office will be in Brussels
• Working schedule is fulltime

If you think you're a suitable candidate for this mission, don't hesitate and apply today!