NIRAS is the organization in Belgium responsible for the management of radioactive waste. Its main objective is to protect people and the environment, today and in the very long term, against the possible risks associated with the existence of radioactive waste. Would you like to know more about our activities? Then consult our website www.niras.be.

If you want to contribute to one of the most important and challenging missions in society, we would like to meet you!

For leading an organization-wide ITSM improvement project, we are looking for an experienced ITSM Project Leader with a strong focus on project approach, results accountability, and change realization. The project's goal is to structurally strengthen IT service delivery, with concrete deliverables in the short term and a clear end vision for the longer term.

Within this project, IT Service Management (ITSM) is approached as the end-to-end organization and support of IT service delivery, from intake to incident handling and planned changes across both infrastructure and software.

The project scope includes, among other things:

• Directing and realizing improvement initiatives around servicedesk operations (questions, standard requests, incidents),
• Coordinating alignment between project and change teams for planned work,
• Guiding the selection, implementation, and configuration of an ITSM tool, with a focus on supporting processes and operations (not just tooling).

This role requires a project leader who can drive change, align teams, and make pragmatic decisions to ensure progress. It is explicitly a project-based assignment, not operational management or simply optimizing processes.

THE ROLE

You will lead the ITSM project from start to delivery and act as a link between IT, business, and external suppliers. In doing so, you ensure that processes align with the strategic objectives and best practices such as ITIL.

Result areas and tasks:

• You lead and coordinate the ITSM project according to agile principles, taking into account the guidelines of our internal GPMO.
• When implementing the ITSM processes, you keep the ITIL guidelines in mind.
• Together with the analyst, you identify the customer needs specific to the project.
• The project proposal has already been drawn up and approved. This proposal describes the expected scope, approach, budget, planning, and risks. You will refine the project definition. Afterwards, you create the project plan that covers all tasks, manage the scope in Azure Devops, and use agile to monitor and successfully complete the project.
• You communicate intensively with the project team, any external partners, and project sponsors. You report the progress of your projects to the Project Management Office, the steerco, and other stakeholders.
• You are responsible for the daily management of the ITSM project. You maintain the project plans and backlog, organize agile ceremonies, and prepare the required project lifecycle documents.

Knowledge and experience:

• Experience as a project manager within ITSM
• Experience with ITSM tools and service processes
• Project management and methodologies, including Agile methodologies
• Demonstrable knowledge of ITIL

Behavioral competencies:

• You communicate fluently and can convey findings and analyses easily, both orally and in writing.
• You strive for quality and optimal, customer-oriented service delivery.
• You pay sufficient attention to the needs of internal customers and have strong empathy.
• You can inspire and enthuse others to achieve the set objective on time and according to plan.
• You work independently, accurately, and in a structured way, with an eye for detail.
• You take a pragmatic approach and are stress-resistant.
• You highly value the principles of safety, reliability, responsibility, and teamwork.

Important!

Because this position has been published several times already due to not finding the right profile, we will schedule an intake interview, during which you will receive first-hand feedback from NIRAS about the competencies sought for the profile and can ask any questions you may have.

When: Monday 9/02 at 15:30 via Teams

Join: https://teams.microsoft.com/meet/3347990050055?p=n6Nqpa9xJyPdzNTbM8

Meeting ID: 334 799 005 005 5

Passcode: Ad3Jx2Sw