IMPORTANT INFORMATION

Only applications that meet the criteria set by Aquafin (skills, work experience, language proficiency, and availability) in this job post will be considered. If the above is not respected, Aquafin and/or ProUnity reserve the right to reject the application.

In the attachment you will find several documents that form an integral part of the “Statement of Work” and are deemed to have been read and approved upon the consultant's start.

About Aquafin

At Aquafin, we connect people with people, water with technology. We stay ahead of change and work towards a living environment in harmony with water. We do this with water purification and sewerage, but also through innovation and energy transition.

About the job

We are looking for an interim Manager Digital Service Desk who has at least 7 years of relevant work experience in a similar position. In your role, you combine leadership and change on one hand, and operational involvement with technical expertise on the other.

You will join an experienced and committed team of Service Desk Officers who together are responsible for the quality, continuity, and user experience of our digital services, in an accessible and customer-oriented manner.

Within leadership and coaching, we specifically wish to tackle several challenges related to the way support is provided (Coolblue effect), correct (follow-up of) procedures, increasing team spirit and sense of responsibility, strengthening teamwork and team impact, etc.

In this area, we expect proven experience; we want to cultivate a new DNA and culture within the team.

In terms of operational involvement, you are close to your team, understand the reality of support, and take responsibility when it matters. From a coaching and connecting role, you ensure smooth operations and a strong user experience that leaves a lasting impression. Every day, you and your team support more than 1,400 colleagues and partners so that Aquafin can work smoothly, safely, and efficiently. From installing hardware and software to rights management, from preparing manuals to analyzing and solving structural problems: you are the first and second line support for digital support.

What else do we expect from you?

• Experience in leading or participating in IT support improvement projects.
• You dare to make decisions, even when the situation is ambiguous or the choice is difficult. You remain agile and solution-oriented in a complex environment.
• You are constructively assertive, do not shy away from difficult conversations, and at the same time provide space and trust.
• You make complex digital issues understandable for users and colleagues. You communicate in clear Dutch and build connections.
• You keep up with trends in the sector and like to bring innovation to the team.
• Thanks to your helicopter view and analytical attitude, you maintain oversight and set priorities.