About Aquafin

At Aquafin, we connect people with people, water with technology. We stay ahead of change and work towards a living environment in harmony with water. We do this through water purification and sewage, but also through innovation and the energy transition.

We are looking for an ad interim Manager Digital Service Desk who already has at least 7 years of relevant work experience in a similar position. In your role, you combine leadership and change on the one hand, and operational participation with technical expertise on the other.

You will join an experienced and dedicated team of Service Desk Officers who together ensure the quality, continuity, and user experience of our digital services in an accessible and customer-oriented way.

Within leadership and coaching, we specifically want to tackle some challenges related to the way support is provided (Coolblue effect), correctly following up on procedures, increasing team spirit and sense of responsibility, strengthening teamwork and team impact, etc. In this area, we expect proven experience; we want to cultivate a new DNA and culture within the team.

In terms of operational participation, you are close to your team, understand the reality of support, and take responsibility when it matters. From a coaching and connecting role, you ensure smooth operations and a strong user experience that leaves a lasting impression. Every day, you support more than 1,400 colleagues and partners so that Aquafin can work smoothly, safely, and efficiently. From installing hardware and software to rights management, from creating manuals to analyzing and solving structural problems: you are the first and second line support for digital assistance.

What else do we expect from you?

• Experience in leading or participating in IT support improvement projects.
• You dare to make decisions, even when the situation is ambiguous or the choice is difficult. You remain flexible and solution-oriented in a complex environment.
• You are constructively assertive, do not shy away from difficult conversations, and at the same time provide space and trust.
• You make complex digital issues understandable for users and colleagues. You communicate in a connecting way in fluent Dutch.
• You keep up with trends in the sector and like to bring innovation into the team.
• Thanks to your helicopter view and analytical approach, you maintain oversight and priorities.