1. Presentation of ETNIC

ETNIC (Entreprise pour les Technologies de l’Information et de la Communication) is the IT operator of the Fédération Wallonie-Bruxelles. As a public interest body, ETNIC’s mission is to design, develop, maintain, and evolve information systems and technological infrastructures serving the administrations and institutions of the FWB.

A central player in the digital transformation of the Belgian French-speaking public sector, ETNIC operates in various fields such as:

• Management of IT infrastructures (networks, security, data centers, cloud)
• Development of custom business applications
• Support for digital projects (functional analysis, UX/UI, project management)
• Cybersecurity and data protection
• User support and training

With a constant focus on innovation, performance, and public service, ETNIC regularly collaborates with external partners to strengthen its teams through IT consultancy missions. These collaborations are conducted within an ethical and professional framework and are oriented toward quality and the tangible impact of the delivered solutions.

2. Mission

ETNIC manages, among other things, telephony for some of its beneficiaries.

The ecosystem is highly dense (+10,000 endpoints) and varied in the services offered (ranging from call-center to nomadic profile).

The Medior Telecom Engineer will be integrated into the team and contribute to daily support.

They will participate in troubleshooting, optimization, improvement, and implementation of Cisco telephony solutions (and associated products).

They will also assist senior telecom engineers in the management and execution of projects.

They will be expected to guide end users in making telephony services available.

A strong ability to explain technical concepts and support change is mandatory.

Mandatory technical skills:

1. Cisco Collaboration: CUCM / IM&P / CUC / EXP C-E

2. Administration of the solutions (lifecycle management and updates, system maintenance)

3. Technical configurations (configuration of physical phones or softphones according to company standards, configuration of backend elements (CSS/DP/HP/RP/CPG/...))

4. Contact-center: UCCX

5. Administration of the solution (basic knowledge in UCCX development)

6. Technical configurations

7. Supervision & Troubleshooting: Diagnosis of failures, incident resolution, and management of new requests.

8. Optional technical skills

9. Proficiency in the following third-party solutions: Peterconnects attendant, MoYoBi/PhonexOne, and Rightfax

10. Proficiency with the ticketing tool Service Now
11. Proficiency in the Webex environment (videoconferencing)
12. Knowledge of Microsoft SQL Server

Two-month renewable mission.