At SPW, the management of cross-functional software solutions is organized within service centers. The CSGD (Centre de Services en Gestion de Dossiers) is responsible for managing technical platforms, implementing, and monitoring the service catalogs of several software solutions.

The objectives of the CSGD are as follows:

1. Set up the necessary human resources to develop case management solutions and provide services to business units

2. Improve the quality of services offered to business by aligning with SPW’s digitalization strategy

3. Increase its efficiency by reducing delivery times and the timelines for services offered.

At the end of 2017, the cross-functional Pega platform, used as part of case management (ACM = Adaptive Case Management), was deployed within SPW. The CSGD is in charge of implementing and monitoring services related to Pega.

The missions of the CSGD target a goal of digitalization (digital transformation, IT-business collaboration, agility, use of authentic data, internal skills development, re-use and cross-cutting solutions, etc.).

More concretely, specific context and purpose of this assignment:

Several business applications are developed/configured within Pega:

• SAMPO: backoffice management of financial aid granted to citizens and companies
• SCARA: backoffice management of administrative road and environmental sanctions
• SOLUCE: backoffice management of reports submitted based on the provisions of the new Soil Decree
• PROXIM-IT: backoffice management of approvals for service voucher companies

These business applications are based on a cross-functional core, called ORION. This core manages common functionalities between these business applications, integrations/connectors to various systems (ESB, GED, IAM, …), and the cross-functional UI layer supported by a UI portal.

The SAMPO business application, developed and maintained by the ACM team, is a backoffice used to manage financial aid granted to citizens and companies. This cross-functional SAMPO platform is currently used by 4 General Directorates of SPW (EER, TLPE, SG, ARNE) and aims to integrate the majority of subsidies managed by SPW. The development of this cross-functional platform is part of an IT program that aims to implement the entire ecosystem of the cross-functional platform: development of technical solutions, including SAMPO, integrations with internal and external systems, development of forms within the Front Office system, activation of aid mechanisms within the Financial Aid platform as it evolves, user training, etc.

The ACM team currently consists of functional analysts, an ACM architect, Pega developers, UI/UX experts, scrum master, project managers, testers, and a service center manager.

An Agile approach, based on Scrum, has been defined and contextualized internally and is currently used by business projects.

The purpose of the assignment is to join the SAMPO team as Senior System Architect Pega.

Activities and deliverables of the Pega Application Architect:

• Identify reusable cross-functional components and define the architecture of the SAMPO business application in collaboration with the ACM platform architect and the SAMPO team
• Enrich and maintain the SAMPO application
• Translate business needs and functional specifications into Pega solutions (technical analysis), by proposing several well-argued options (advantages and disadvantages) and identifying opportunities for enhancement and refactoring of the application
• Ensure alignment of proposed solutions with Pega best practices and the technical architecture implemented at SPW
• Guarantee compliance with both explicit and implicit non-functional requirements such as performance, fault and error tolerance, etc.
• Build, configure, develop, and make configurable complete functionalities (sometimes including user interfaces) as well as more granular components and/or behaviors (functions, connectors, transformations, jobs, extensions, etc.)
• Perform unit testing
• Document the developments carried out
• Participate in Agile ceremonies (daily, sprint planning, retrospective, refinement, etc.)
• Collaborate actively with functional analysts and product owners to understand, refine, and challenge business needs
• Collaborate with other team members and the SPW architect of the Pega platform to determine the best solution, phasing, and return on investment in response to client needs
• Estimate analysis, development, and testing time
• Proactively report estimation overruns and blocking situations, proposing alternatives

Provide support to junior Pega developers

Expected behavioral skills

1. Self-critical of their working methods, to ensure continuous improvement
2. Good team player and collaborator
3. Good communicator on technical topics and able to explain to a non-technical audience
4. Attentive to Pega developments by identifying their impacts on the roadmap
5. Good writing skills
6. Able to challenge received information/business needs
7. Proactive, initiative taker
8. Synthesis skills

Evaluation method

Candidates will be invited for an interview before a panel, the composition of which will be communicated later.

The interview may be held remotely if circumstances require.