At SPW, the management of cross-functional software solutions is organized within service centers. The CSGD (service center for case management) is responsible for managing technical platforms, implementing, and monitoring the service catalogs for several software solutions.

The objectives of the CSGD are as follows:

1. Deploy the necessary human resources to develop case management solutions and provide services to the business units

2. Improve the quality of services offered to business units by aligning with SPW's digitalization strategy

3. Increase efficiency by reducing the delivery and service fulfillment times.

At the end of 2017, the cross-functional Pega platform, used for case management (ACM = Adaptive Case Management), was deployed within SPW. The CSGD is responsible for the implementation and monitoring of the services related to Pega.

The missions of the CSGD serve a digitalization objective (digital transformation, IT-business collaboration, agility, use of authentic data, development of internal skills, reuse and cross-functionality of solutions, etc.).

More concretely, specific context and purpose of this mission:

Several business applications are developed/configured within Pega:

• SAMPO: back-office management of financial aid granted to citizens and businesses
• SCARA: back-office management of administrative sanctions related to road and environmental regulations
• SOLUCE: back-office management of reports submitted under the provisions of the new Soil Decree
• PROXIM-IT: back-office management of accreditations for service voucher companies

These business applications are based on a cross-functional core called ORION. This core handles the common functionalities among these business applications, integrations/connectors to various systems (ESB, GED, IAM, …), and the cross-functional UI layer supported by a UI portal.

The ACM team currently consists of functional analysts, an ACM architect, Pega developers, UI/UX experts, scrum master, project managers, testers, and a service center manager.

An Agile approach, based on Scrum, has been defined and contextualized internally and is currently used by the business projects.

The purpose of the mission is to strengthen the ORION team as System Architect UI Pega.

Activities and deliverables of the Pega developer:

• Enrich and maintain the UI framework currently based on Cosmos Theme 4
• Translate UX/UI requirements into Pega solutions, proposing several reasoned options (pros and cons) and identifying opportunities to enrich the UI framework
• Ensure alignment of proposed solutions with the UX/UI cookbook co-built with SPW’s cross-functional UX/UI team. Guarantee compliance with Pega best practices.
• Keep the UI portal up to date to reflect the latest evolutions of the UI framework
• Build, configure, develop, and parameterize complete UIs (screens) as well as more generic components and/or behaviors (enhancement of the standard Pega portal, templates, skins, CSS, JavaScript, flows, menus, …)
• Document the developments carried out
• Provide support to other developers for the UI framework and the UI portal
• Participate in Agile ceremonies (daily, sprint planning, retrospective, refinement, …)
• Collaborate actively with functional analysts and product owners to understand and/or refine requirements
• Collaborate with other team members and the SPW architect of the Pega platform to determine the best solution, phasing, and return on investment in response to client needs
• Estimate time required for analysis, development, and testing
• Proactively report estimation overruns and blocking situations, proposing alternatives

Expected behavioral skills

1. Attentive to Pega developments
2. Self-critical regarding their working methods to ensure continuous improvement
3. Good team worker and collaborator
4. Good communicator on technical topics and capable of explaining to a non-technical audience
5. Good writer
6. Able to challenge received information/the business
7. Proactive, able to take initiative
8. Analytical thinker

Evaluation method

Shortlisted candidates will be invited to an interview before a jury whose composition will be communicated later.

The interview may take place remotely if circumstances require.