6 hours, 1 minute ago

PMO Manager – Operational Excellence & Delivery

Presentation

The Federal Police is undergoing a large-scale digital and organizational transformation, driven by the Digital Transformation Office (DTO). Within this context, the PMO plays a crucial role in realizing the strategic roadmap and increasing the organization's execution power.

The current IT organization (DRI) is structured according to a matrix structure with various business units and technical divisions, which leads to high complexity, limited transversality, and fragmented management of projects and initiatives.

Purpose of the role

The PMO Manager is responsible for increasing the organization's delivery capacity and maturity by:

  • Actively steering and challenging project and delivery teams
  • Breaking down silos and strengthening transversality
  • Optimizing operation, processes, and collaboration
  • Achieving a predictable, transparent, and high-performance execution of the roadmap

The role is that of a “driver of execution” and “enabler of performance”.

Mission

Steering delivery & execution

  • Actively monitoring and steering projects and initiatives in terms of progress, quality, and impact
  • Identifying and resolving bottlenecks (capacity, dependencies, priorities)
  • Challenging project managers and teams on feasibility, approach, and planning
  • Ensuring consistent and realistic planning across teams and business units

Optimization of operations and processes

  • Analyzing the current operations of teams and business units
  • Identifying inefficiencies (e.g. fragmentation, duplication, waiting times, dependencies)
  • Implementing improvement initiatives (processes, roles, collaboration)
  • Standardizing where necessary, pragmatically differentiating where relevant

Strengthening transversality

  • Facilitating collaboration between business units and technical divisions
  • Breaking down silos and encouraging end-to-end responsibility
  • Coordinating dependencies between projects and teams
  • Embedding a portfolio- and chain-oriented way of working

Coaching and increasing maturity

  • Coaching project managers and team leads in:
  • project and delivery management
  • planning and prioritization
  • stakeholder management

  • Increasing maturity towards:

  • agile / hybrid delivery models
  • product-oriented operations

  • Introducing best practices (Agile, Lean)

Roadmap execution & alignment

  • Translating the strategic roadmap into executable plans
  • Safeguarding alignment between:
  • strategy
  • priorities
  • capacity

  • Actively managing dependencies and sequencing of initiatives

  • Ensuring consistent and transparent progress

Performance management

  • Defining and monitoring performance indicators (delivery, throughput, quality)
  • Introducing data-driven steering
  • Providing clear, action-oriented insights for management
  • Using reporting as a steering instrument, not as an end in itself

Insight into architecture and IT landscape

  • Understanding the IT architecture (data, integration, applications, infrastructure), the main systems, platforms, and their interdependencies
  • Actively collaborating with architects (e.g., DIST) to understand technical constraints and choices
  • Translating technical complexity into impact on planning, priorities, and delivery
  • Identifying structural bottlenecks in architecture and platforms

Desired profile

  • Strong hands-on leader with a focus on results
  • Combines strategic insight with operational decisiveness
  • Able to create impact without hierarchical mandate
  • Dares to challenge and force decisions where necessary
  • Experience in complex organizations (matrix, public sector is a plus)
  • Strong in stakeholder management and navigating complex environments
  • Strong analytical skills and pragmatic in execution

Success criteria

The PMO Manager is successful when:

  • Delivery becomes more predictable and faster
  • Bottlenecks are structurally resolved (e.g., architecture, capacity, dependencies)
  • Collaboration between business units noticeably improves
  • Projects effectively contribute to the strategic roadmap
  • Teams become more autonomous and higher performing
  • The PMO evolves from a passive reporting function to an active steering engine

In practice

Start date: 04/05/2026 (asap)
Duration: until the end of 2026 (extendable next year)
Working regime: full-time (40 hours/week)
Work location: Rue Royale 202A, 1000 Brussels
Terms of employment: presence at the office at least 2 times per week depending on the tasks and in consultation with the team, telework allowed (in Belgium)
Team: multidisciplinary, mix of internal and external collaborators

Apply for this Job

This position was originally posted on Pro Unity.

It is publicly accessible, and we recommend applying directly through the Pro Unity website instead of going through third party recruiters.

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