Senior Consultant PMO / PMO Office Manager – Strategic IT Project

SPF Finances – General Administration of Collection and Recovery (Shared Service)

Please carefully read the entire content of the job offer before submitting your application, to ensure that it fully matches your profile and expectations.

Open position: minimum 1.

Project Context

High-criticality IT transformation project, lasting 3 years, involving over 100 contributors (business experts, business analysts, functional analysts, IT architects, development teams, QA).

The program consists of the implementation of a complex set of interdependent projects aimed at rewriting a business application related to the shared service processes of fiscal and non-fiscal debt collection and recovery. The application can be compared to an accounting application such as an ERP, a bank account management application (including PC banking), workflow applications, and dynamic interfaces with its clients. The program runs in parallel with some other projects for improvement and addition of business functionalities.

The consultant is responsible for setting up and leading the PMO Office, ensuring governance, coordination, and the quality of processes and deliverables for this project.

Main Mission

Ensure overall project governance, coordination of business and IT stakeholders, operational management, as well as the quality and validation of requirements and developments, while respecting deadlines, costs, and quality standards.

Key Responsibilities

1. Governance & PMO Office

2. Set up and operate the PMO Office of the project

3. Define and maintain management processes (planning, reporting, risks, dependencies, decisions) according to the methodologies in place at SPF inspired by Prince2 (project) and Agile Scrum (development)

4. Structure and lead governance committees (Steering Committee)

5. Ensure consolidation of key indicators (KPI, progress, budget, risks, quality)

6. Planning & Monitoring

7. Build and maintain the global program schedule

8. Ensure monitoring of milestones, deliverables, and inter-team dependencies

9. Identify, analyze, and follow up on risks and issues

10. Propose and manage mitigation plans

11. Organization and Facilitation of Workshops

12. Plan, structure, and facilitate business–IT workshops

13. Coordinate the participation of:

    • Business experts

    • Business Analysts

    • Functional Analysts

    • IT Architects

14. Ensure clear objectives, precise scoping, and formalized deliverables

15. Ensure follow-up of actions and decisions resulting from the workshops

16. Requirements Management

17. Set up a requirements management framework (processes, templates, tools)

18. Ensure:

    • Structured collection of requirements

    • Their traceability (business → functional → technical → development)

    • Their formal validation by stakeholders

19. Manage change requests

20. Quality & Documentation

21. Define and enforce documentation standards

22. Ensure that all deliverables are:

    • Complete

    • Consistent

    • Validated

    • Versioned

23. Check alignment between:

    • Validated requirements

    • Designed solutions

    • Delivered developments

24. Support testing phases (UAT, business validation)

25. Business – IT Coordination

26. Act as the central interface between business and IT

27. Facilitate communication and conflict resolution

28. Ensure alignment of business expectations with technical constraints

29. Ensure mutual understanding of challenges and priorities

Functional Skills & Soft Skills

• Very strong organizational and structuring skills

• Excellent written and verbal communication

• Ability to facilitate complex workshops

• Cross-functional leadership without hierarchical authority

• Strong analytical and synthesis skills

• Ability to manage pressure and complex environments

• Ability to coach and transfer PMO expertise

Expected Deliverables

• PMO Framework & project governance

• Global planning and regular reporting

• Workshop minutes and deliverables

• Documentation of formalized and validated requirements

• Traceability requirements → developments

• Project dashboards

Duration: 12 months (220 days) – Possible extension

Occupation: Full Time

Main Address: Avenue Albert II – 1030 Brussels

Work Arrangement: Hybrid light (presence requested on Monday, Tuesday, and Thursday and on request on Wednesday and Friday)