STIB wishes to initiate a Proof of Concept (POC) around artificial intelligence applied to its Salesforce Service Cloud environment (Agentforce).

The Salesforce AI Developer will participate in the implementation of the Agentforce Proof of Concept, by developing the necessary AI components, automations, and integrations for the solution.

Mission Objectives:

• Implement AI use cases in the Salesforce environment.
• Ensure the performance and maintainability of the developments.
• Collaborate with the AI Expert and the Functional Analyst to ensure the coherence of the POC.

General Tasks and Skills

• Develop and configure Agentforce functionalities.
• Integrate prompts, actions, and AI flows into Salesforce Service Cloud.
• Create and optimize automations via Flow and Apex.
• Participate in unit and integration testing in sandbox.
• Write technical documentation and provide post-delivery support.

Technical Skills Specific to the Mission

• Excellent command of Salesforce Apex, LWC, Flow Builder.
• Knowledge of Salesforce AI tools: Prompt Builder, Copilot Builder, Einstein GPT.
• Experience with Data Cloud and REST/SOAP API.
• Good understanding of multi-system integration and CRM data models.

Additional Information:

The mission may be extended for a maximum duration (including the initial period) of: 880 working days.