Within the DBS department, the Unit 1 - Works Client Domain aims to support the processes and Salesforce applications for managing works initiated by the Customer (meter works, connection works, etc.).

We are looking for a Salesforce Architect/Senior Dev to work on our digitalization projects and to manage corrective & evolutive maintenance on the current deployed applications (Salesforce service cloud & FSL for service client, Bureau d'étude and travaux client).

The consultant will interact with our business representatives, Functional Analysts, other Salesforce developers, FSL Functional Lead, and our Salesforce deployment coordinator and business process analysts.

The mission will be done in Time & Materials in our offices, or in Homeworking, following the Sibelga rules.

Context/Requirements

What are the soft skills expected for the mission?

• Ability to understand a problem, to reproduce it and to identify its origin
• Ability to work in Agile Methodology & SCRUM Framework
• Ability to manage backlog refinement (using JIRA)
• Ability to manage technical analysis (Use Case / User story description)
• Ability to translate the functional need into a technical solution
• Ability to configure & develop in Salesforce platform (LWC & apex code included)
• Ability to test a solution (Test case definition, execution, bug tracking)
• Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA, etc.) via tools like Inspector
• Administration of Users, User profiles, permission sets, User groups, User queue
• Object Manager clear understanding of all possibilities about fields set up, page layout and lightning page, Validation rules, etc.
• Knowledge of FSL objects (Service appointment, WO, WOLI, Timesheet, etc.) is a plus

What are the soft skills expected?

• Good Communication skills (ability to adapt the communication according to the audience)
• Solution oriented (ability to imagine quickly a Work around, ability to quickly understand a problem in its context)
• Availability and service oriented towards Business
• Resourceful and technology driven

The mission consists in:

• Providing support on Salesforce FSL/service cloud solution (user management, master data management)
• Solving incidents and problems on the deployed applications
• Defining use cases and user stories in collaboration with the business analyst
• Configuring and/or developing user stories
• Testing the use cases and user stories during System Tests and System Integration Tests
• Reviewing peers' code
• Supporting Business during User Acceptance Tests
• Managing sanity checks after the deployment in Production of a release