Context

SPW Digital has the JIRA platform and certain add-on modules (Xray Test Management, SLA Powerbox, JIRA Service Management, EazyBI for Jira, etc.) for tracking requests within the framework of different business areas and various types of use cases.

The Tooling Support Center is responsible for the Jira platform and is tasked with coordinating the activities related to its development and bug-fixing, as well as its integrations with third-party tools.

The main JIRA components and add-ons are as follows:

• Jira Software is used for tracking development and application maintenance via both agile and waterfall methods.
• Xray Test Management is used for creating and tracking tests carried out on applications in maintenance or development.
• Jira Service Management is used by operations teams to track change requests, incidents, and release management for business applications.
• EazyBI for Jira is used by Jira users to create reports on their respective projects.

SPW Digital also uses Confluence to centralize information from JIRA and its add-ons, as well as to document developed applications and products.

Jira Datacenter version 9.12.22 and Confluence Datacenter version 9.2.4 are currently in use.

Development, test, validation, and production environments are available.

Mission Objective

• Strengthen the SPW Digital JIRA team by providing Scrum Master expertise to coordinate operational activities.
• Strengthen the SPW Digital JIRA team by providing technical expertise for second-level support.
• Ensure reporting to management and strong involvement of the product owner of the platform.

Mission Activities

• Organize the activities of the members of the Tooling Support Center, in collaboration with the manager and the product owner.
• Make the necessary contacts with other teams to advance activities related to the platform’s projects.
• Facilitate the removal of obstacles.
• Lead and coordinate the necessary meetings for projects and for managing requests addressed to the support center.
• Implement metrics to monitor the proper functioning of the support center.

Expected Behavioral Skills

• Excellent writing skills in French.
• Excellent communication skills with end users (ability to explain complex topics in simple terms) and JIRA technical experts in French.
• Consistent proactivity regarding potential issues and risks.
• Excellent ability to take a step back from day-to-day activities and requests to improve the quality of services.
• Ability to synthesize information.
• Demonstrate formality and structure.
• Ability to analyze one's working method to ensure continuous improvement.
• Demonstrate autonomy in work.

Evaluation Method

Candidates will be invited to an interview concerning the content of the mission description.