Business Analyst - Fraud Squad

The tribe "Customer Servicing and Efficiency" aims to facilitate the Contact Strategy of the Bank by providing solutions to support remote contact interactions, by automating processes and also by delivering Fraud prevention tools and solutions (phishing, vishing, etc.).

We are searching for a senior Business Analyst with some Functional Analysis understanding, preferably with knowledge of Fraud detection and prevention activities in a Bank environment.

The Agile Business Analyst plays an important role by understanding the customer needs, challenging them in line with the strategic axes. Together with other squad colleagues, he elaborates on the solution.

• In line with the priorities and scope set by the product owners, the BA leads the business analysis (feature owner). He participates in the functional analysis when required. He/She takes the necessary steps to ease business needs collection, liaises and coordinates contributors and stakeholders during the refinement phase until the feature is mature. He/she helps the business express their needs, challenges them (efficiency, future-oriented solutions, strategic fit), and documents them.
• The BA ensures regular, unambiguous communication to business stakeholders and contributors. He gets validation of the collected requirements (e.g., use of mock-ups, visuals) and makes sure the 'customer experience aspects' are duly covered.
• The BA defines and analyzes the business model using modelling techniques and methods (Visio, UML diagrams). He/she understands the end-to-end process and data flow, analyses and documents the new process and data model.
• The BA helps translate the business/client needs into requirements towards building the target solution(s). He challenges where required to progress towards efficient solutions. He/she documents the business needs in such a way other squad members can progress autonomously. He/she liaises with other contributors when required.
• He/she prepares and participates in the end-to-end testing of new functionalities to deliver maximal quality, reports on progress, defects, risks, etc.
• He/she helps businesses onboard on the new solutions by mapping the needs with the delivered functionalities (change management) and by monitoring at go-live.
• Identifies, communicates, and manages constraints, impediments, risks, and issues to keep progress on track and shares transparently with the squad.
• Works autonomously while being a strong team player.

Language Skills

Dutch

• Strong written and spoken communication skills

French

• Strong written and spoken communication skills

English

• Strong written and spoken communication skills

Qualifications

• Master or equivalent by experience
• At least 5 years of relevant experience in a Business Analysis role. Knowledge of 'Fraud prevention and detection activities in the banking sector' is a strong enabler for this BA position.

Technical Experience

Mandatory

• Experience with conceptual modelling techniques and methods (UML, Visio, mock-ups)
• Expertise in MS Office
• Contribution to testing activities
• Functional analysis and understanding of technical functionalities

Preferable

• Functional and technical understanding

Business Experience

Mandatory

• Excellent business analytic skills (more than 5 years relevant experience)
• Customer centricity and empathy
• Great stakeholder management
• Great communicative skills (oral and written)
• Great animation and presentation skills (workshops, PPT, process flows)
• Understanding of functional and technical analysis

Preferable

• Knowledge of Agile methodology
• Knowledge of fraud detection and prevention activities in the banking sector