The Senior Business Analyst is responsible for analyzing, structuring, and formalizing business needs within the framework of Capac's transformation initiatives, particularly those related to the core business (unemployment benefits payment) and digitalization projects.

They act both as an expert in business analysis and as a structural reference point for the development of internal business analysis capability.

They work in the ARC department, in close collaboration with business teams, IT, PMO, and Strategy, and actively contribute to the quality, consistency, and feasibility of the defined solutions.

Role Description

The Senior Business Analyst intervenes end-to-end on initiatives:

• understanding business needs
• analyzing existing processes
• identifying possible improvements
• formalizing requirements (functional and non-functional)
• supporting through to implementation

In parallel, they play a key role in:

• structuring business analysis practices
• developing internal competencies
• progressively creating an internal team of business analysts

Responsibilities

Business analysis and content production

• Gather, analyze, and challenge stakeholder needs
• Identify efficiency, quality, and automation gains
• Formalize requirements (user stories, specifications, acceptance criteria…)
• Ensure consistency between business needs, IT constraints, and strategic objectives
• Participate in the prioritization of initiatives according to Capac's governance model
• Contribute to validation, testing, and production phases

Structuring the business analysis function

• Define and promote standards, methods, and tools for business analysis
• Implement best practices adapted to the CAPAC context (pragmatism, simplicity)
• Contribute to the governance of analyses (quality, consistency, traceability)

Coaching & development of internal competencies

• Supervise and support business experts wishing to evolve towards a business analyst role
• Train in basic analysis techniques (processes, requirements, modeling…)
• Ensure a gradual transfer of skills
• Set up mentoring and feedback mechanisms
• Contribute to the emergence of an autonomous team of internal business analysts

Coordination and collaboration

• Act as a liaison point between business, IT, and project teams
• Facilitate workshops (workshops, scoping, validation)
• Identify and manage dependencies between initiatives
• Contribute to resolving issues related to understanding needs
• Participate in relevant governance bodies

Specific context of Capac

CAPAC is a relatively small public organization, characterized by committed and versatile teams. In this context, the Senior Business Analyst must:

• demonstrate pragmatism and autonomy
• be able to move quickly from analysis to action
• accept to occasionally take on operational tasks
• actively contribute to the overall maturity growth of the organization

Key challenges

• Structure business analysis in a transforming environment
• Ensure a clear and shared understanding of needs
• Guarantee the quality of analyses in a context heavily dependent on business
• Develop internal capability sustainably
• Find the right balance between methodological rigor and pragmatism
• Ensure effective knowledge transfer

Desired skills

• Confirmed experience in business analysis in complex or public environments
• Ability to quickly understand a specific business context (ideally public sector / social security)
• Mastery of business analysis techniques (processes, requirements, modeling…)
• Experience in facilitating workshops and stakeholder management
• Ability to structure and formalize needs clearly and accessibly
• Experience in coaching, mentoring, or training
• Excellent communication skills (FR/NL required)
• Pragmatic, results-oriented, able to work “hands-on”
• Ability to juggle between global vision and operational detail

Collaboration framework

Reports to: ARC Director

Frequent interactions: PMO, Strategy, business teams, IT, management

Participation in governance bodies and project workshops

Hybrid mode with on-site presence required to support colleagues

Candidate mission

The candidate attaches a concise text (max. 1000 words) in which they describe how they envisage their approach to the mission in Capac’s specific context. This text may include the following elements:

• Management of collaborations
• Approach and phases
• Fundamental principles
• Priorities
• Governance and tools
• Knowledge transfer and sharing

To attach to the application

• CV (max. 3–4 pages) outlining relevant experience and achievements
• Candidate mission (see above)
• References

Contract and terms

Duration: 12 months with possible extension

Presence: 5 days per week

Start: August 2026

Hybrid mode with telework options