The "CROSSBORDER FINES (CBF)" platform aims to coordinate, support, manage, and optimize the entire process of road fines as well as a broader scope that partially covers the digitalization efforts of Justice products. CBF acts as a service provider that ensures better revenue management and optimal coordination of the various stakeholders in the process.

Responsibilities:

To address recurring issues of unresolved incidents and consequently the creation of an unmanageable backlog, the governance model recommends enforcing a daily procedure for managing operational incidents.

An incident is defined as the interruption of an IT service or the reduction of quality of an IT service. The malfunction of a system configuration that has not yet affected the system is also considered an incident. An incident must be logged, in systems such as JIRA, by the first person who detects the incident. This can be from the IT, business, or client side. A clear prioritization of incidents is necessary. Priority should be defined using the following criteria: number of users impacted; amount impacted (€); service interruption; type of information impacted; impact on citizens.

Qualifications: See required technical skills

The minimum number of years of experience in the role (SENIOR): 5 years in an IT environment related to the public sector, ideally from the SPF Justice with in-depth knowledge of the Atlassian/Jira suite.

The role of IT infrastructure Architect (SENIOR) must therefore deliver:

• The design, definition, documentation, implementation, and monitoring of the overall technical ICT architecture of systems and applications in response to the functional needs expressed by users.

• Active assistance to internal ICT managers in defining, formulating, and developing technical ICT standards. This takes into account parameters such as security, performance, flexibility, and technological scalability.

• Writing the technical part of business analysis whenever aspects concerning the architecture of ICT systems or applications are involved.

• Evaluation of the technical part of offers received in response to the above-mentioned specifications, notably for aspects concerning the architecture of ICT systems or applications.

• Quotes, schedules, information analyses for the client and the manager, creating order files.

• Proposals for improvement concerning quality, deadlines, and efficiency of the tasks to be carried out.

• Establishing a work schedule.

• Monitoring/follow-up of:

• the schedule;
• quality and performance;
• compliance with specifications;
• tests to be performed.