ABOUT BELGOPROCESS

Belgoprocess is a semi-public company that plays a key role in the safe processing of radioactive waste and the decommissioning of nuclear installations in Belgium. We combine technological expertise, innovation, and a strong focus on sustainability to contribute to a safe future. At Belgoprocess, you will find yourself in a challenging working environment where safety, teamwork, and professional growth are central. Together with motivated colleagues, you work on projects that have a direct impact on the environment and society. Join our team and become part of an organization that values progress and responsibility!

ABOUT THE POSITION

As a support employee, you are the first point of contact for IT-related questions and issues concerning the Windows 11 migration. You provide support and service throughout the entire Windows 11 migration for both the IT team and end users in Dessel and Brussels.

Some of your tasks:

• Providing first-line support to end users by phone, email, and ticketing system regarding the Windows 11 migration.
• Documenting solutions and procedures for future use and knowledge sharing.
• Maintaining good communication with users and ensuring timely feedback.
• Collaborating with the IT teams regarding issues and questions about the Windows 11 migration.

Position requirements:

• Demonstrable experience in Windows migrations
• At least 3 years of experience in an IT function
• Problem-solving mindset and customer-oriented attitude
• Communicative, hands-on, and autonomous
• Experience with ITSM tools (e.g., SCCM, Intune) is required.