The mission

As a Service Designer, you design and orchestrate end-to-end service and product experiences, from user research to solution validation.

You ensure to deliver consistent, intuitive experiences aligned with strategic objectives, while guaranteeing overall service quality.

Responsibilities

• Understand user needs and client expectations through qualitative and quantitative research.
• Design and model user journeys and services (personas, journeys, service blueprints, etc.).
• Co-create solutions with clients, project teams, and users (wireframes, prototypes, user tests).
• Ensure the consistency and quality of the user experience across all touchpoints.
• Support development teams and ensure compliance with UX and accessibility best practices.
• Contribute to the continuous evaluation of solutions through testing, metrics, and analysis.
• Apply the current information security rules.