Service Designer with wireframing skills to bridge the gap between overall user experience strategy (user journey, service blueprint, etc.) and the concrete design of digital interfaces.

The mission

As a Service Designer, you design and orchestrate end-to-end service and product experiences, from user research to solution validation.

You ensure the delivery of coherent, intuitive experiences aligned with strategic objectives, while guaranteeing overall service quality.

Responsibilities

• Understand user needs and client expectations through qualitative and quantitative research.
• Design and model user journeys and services (personas, journeys, service blueprints, etc.).
• Co-create solutions with clients, project teams, and users (wireframes, prototypes, user testing).
• Produce initial wireframes to bridge the gap between the overall user experience strategy (user journey, service blueprint, etc.) and the concrete design of digital interfaces.
• Ensure consistency and quality of the user experience across all touchpoints.
• Support development teams and ensure compliance with UX best practices and accessibility standards.
• Contribute to the ongoing assessment of solutions through testing, indicators, and analysis.
• Apply the current information security policies.