Your mission?

• You are responsible for the availability of the service desk 1st line by answering incoming calls, calls via the portal, and email.
• You handle complex incident and request tickets from internal employees.
• You provide internal customers with both telephone and onsite support concerning hardware & software issues.
• You analyze reported malfunctions and change requests relating to computers and applications.
• You set your own priorities using the Service Management Tool, taking into account the applied ITIL processes.
• You ensure relevant, high-quality, and timely communication so that the level of service remains high.
• You participate in an innovative and constructive way in the Service Support team meetings.
• Together with your team, you ensure that the set targets are achieved.
• You call in the help of 2nd and 3rd line in a timely manner to prevent escalations.

Job for you?

• You are highly customer-oriented.
• You have a strong interest in ICT and have previous 1st or 2nd line Service Desk experience.
• You have knowledge of networks, telephony, Windows, Citrix at an administrative level, and ITIL methodologies.
• You have an excellent written and spoken command of Dutch, French, and English.
• You work fluently with MS Office programs.
• You like to take initiative, work solution-oriented, and possess excellent communication skills.
• You organize your work independently, without losing sight of supporting colleagues.
• Administrative tasks do not deter you.

Your link in the VDFin Network?

Your department, the VDFin IT Service Desk, provides IT support to internal employees of VDFin in Leuven and Erps-Kwerps according to the established service levels. Thanks to the Service Desk of the IT department, every VDFin employee can turn to a customer-friendly & helpful colleague with know-how about VDFin software and hardware.

Working hours: fixed schedule between 8am – 5pm, always Mon to Fri (every day at the office)

Location: Leuvensesteenweg 639 3071 ERPS-KWERPS (KORTENBERG)