Your mission?

• You are responsible for the accessibility of the service desk 1st line by handling incoming calls, calls via the portal, and email.
• You handle complex incident and request inquiries from internal employees.
• You provide internal customers with telephone and onsite support regarding hardware & software issues.
• You analyze reported malfunctions and change requests related to computers and applications.
• You set your own priorities using the Service Management Tool, taking into account the applied ITIL processes.
• You ensure relevant, high-quality, and timely communication so that the level of service remains high.
• You participate in the Service Support team meetings in an innovative and constructive manner.
• Together with your team, you ensure that the set targets are achieved.
• You timely call for the help of 2nd and 3rd line so that escalations can be prevented.

Job for you?

• You are highly customer-oriented.
• You have a strong interest in ICT and have previous 1st or 2nd line Service Desk experience.
• You have knowledge of networking, telephony, Windows, Citrix at administration level, and ITIL methods.
• You possess excellent written and spoken knowledge of Dutch, French, and English.
• You can work fluently with MS Office programs.
• You like to take initiative, work solution-oriented, and possess excellent communication skills.
• You organize your work independently, without losing sight of supporting colleagues.
• Administrative tasks do not scare you.

Your link in the VDFin Network?

Your department, the VDFin IT Service Desk, provides IT support to internal employees of VDFin in Leuven and Erps-Kwerps, according to the established service levels. Thanks to the Service Desk of the IT department, every VDFin employee can rely on a customer-friendly & helpful colleague, with know-how about VDFin soft- and hardware.

Schedule: fixed schedule between 8 AM – 5 PM, always Monday to Friday (every day at the office)

Location: Leuvensesteenweg 639 3071 ERPS-KWERPS (KORTENBERG)