Context

The Federal Public Service Foreign Affairs, Foreign Trade and Development Cooperation is at the heart of Belgium's international policy. The main lines of Belgian foreign policy are established here, and our country's positions are defended both nationally and internationally. With active diplomacy, our organization represents the interests of Belgium and our citizens worldwide. In this way, we contribute to a safe, just, and sustainable world, based on shared values, human rights, and international rules.

The employees of the FPS work not only from the head office in Brussels, but also from around 120 posts (embassies and consulates). This makes our organization unique, and employees can take on many different and exciting challenges.

In this context, the Directorate-General for Information and Communication Technology (ICT) is responsible for everything related to the IT and telecommunication support needed to carry out the missions of the FPS Foreign Affairs, Foreign Trade and Development Cooperation, particularly with regard to infrastructure, software, and IT security aspects. It is a dynamic and innovative environment that takes on the challenge of providing modern and secure applications and support to our internal services and our fellow citizens.

Given the sensitive nature of the FPS Foreign Affairs, Foreign Trade and Development Cooperation, every employee is expected to demonstrate reliability and respect for ethics. They must also know, comply with, and apply the security rules to ensure the continuity of the organization and the confidentiality, integrity, and availability of the processed data.

A developer is someone who writes, develops, and maintains software. This can be in the form of websites, apps, or web applications. The ServiceNow developer designs, configures, develops, and integrates application solutions on the platform. Their goal is to automate business processes (IT, Human Resources, Customer Service) in order to improve operational efficiency.

• Design and configure the platform’s native modules (ITSM, ITOM, HRSD, CSM, etc.).
• Develop custom scripts (Business Rules, Client Scripts, Script Includes, UI Actions) in JavaScript.
• Create and customize user portals (Service Portal) using HTML, CSS, and JavaScript.
• Model data and configure validation workflows (Flow Designer).

For this specific project, the Directorate-General for Information and Communication Technology (ICT) is implementing the ServiceNow Workplace Service Delivery (WSD) solution to develop an integrated platform for facility management and asset management.

The project specifically focuses on:

• management of inventories and assets;
• management of buildings, spaces, and floor plans;
• indoor mapping;
• contract management;
• fleet management;
• management of inventories of furniture and equipment;
• mobile usage and QR codes;

General tasks and responsibilities

• Designing software: Conceives the structure and functionality of the software.
• Writing code: Uses programming languages to build the software.
• Implementing and testing: Ensures that the software works properly, detects errors (bugs), and resolves them.