Belgoprocess is a semi-public company that plays a key role in the safe processing of radioactive waste and the decommissioning of nuclear installations in Belgium. We combine technological expertise, innovation, and a strong focus on sustainability to contribute to a safe future.

At Belgoprocess, you will find yourself in a challenging work environment where safety, teamwork, and professional growth are central. Together with motivated colleagues, you work on projects that have a direct impact on the environment and society. Join our team and become part of an organization that values progress and responsibility highly!

ROLE

As a Support/Infra Engineer, you are the crucial link between our service desk and the technical teams. With your expertise and service-oriented approach, you ensure excellent service delivery, guaranteeing the continuity and security of our IT environment. Within our enthusiastic team, you actively contribute to new proposals to optimize our operations with technologically challenging solutions. This position is performed on-site at our Dessel location, with the possibility of occasional telework.

This role consists of three parts:

• Service: You provide second-line support for complex IT issues and problems that cannot be resolved by first-line support.
• Daily management: You monitor and maintain networks, servers, and platforms to ensure a stable and secure IT environment.
• Optimization: You actively contribute to improvements and configurations with clear deliverables to continuously enhance the IT environment.

You function well within a team but can also work independently and accurately.

You work in a structured way, take initiative, and show flexibility.

You are communicative and always keep the needs of the internal customer central.

Your way of working aligns seamlessly with our core values: safety, responsibility, reliability, and collaboration.

YOUR RESPONSIBILITIES

Technical skills

• Can analyze and solve complex IT problems that cannot be handled by the 1st line.
• Solid knowledge of networks (WAN, LAN, VPN, 802.1X, firewall) and systems (Windows, Linux, Active Directory, M365, virtualization, storage)
• Experience with workstations, servers, peripherals, and software installations/upgrades.
• Knowledge of cybersecurity best practices such as patch management and endpoint security (Security awareness).
• Experience with PowerShell to automate recurring tasks.

Customer and service orientation

• Strong communication skills, able to explain clearly and patiently to non-technical users.
• Empathy and customer-oriented thinking, understands the impact of IT incidents and reassures the user.
• Can remain calm and set priorities, even under pressure.

Analytical and solution-oriented thinking

• Able to apply solid root cause analysis and systematically resolve incidents.
• Is critical, can work independently, and propose out-of-the-box solutions.

Collaboration and documentation

• Works well with 1st, 2nd, and 3rd line engineers and other departments.
• Has good documentation skills and keeps IT processes (requests, incidents, root-cause analysis, etc.) well maintained in a ticketing system.

Monitoring and proactive management

• Is familiar with system and network monitoring tools or built-in monitoring in cloud solutions.
• Can analyze logs from Windows Event Viewer, Syslog, and other tools to proactively identify issues.
• Monitors performance and usage trends to request or plan future changes.
• Responds to monitoring alerts and takes proactive actions to minimize downtime.