NIRAS is the institution in Belgium responsible for the management of radioactive waste. Its primary objective is to protect people and the environment, today and in the very long term, against the possible risks associated with radioactive waste. Would you like to know more about our activities? Please consult our website www.niras.be.

If you want to contribute to our essential and challenging societal mission, we would be pleased to meet you!

To strengthen our ICT department, we are currently looking for a Support/Infra Engineer.

POSITION

As a Support/Infra Engineer, you are the crucial link between our service desk and the technical teams. With your expertise and service-oriented approach, you ensure excellent service delivery, guaranteeing the continuity and security of our IT environment. Within our enthusiastic team, you actively contribute to new proposals to optimize our operations with technologically challenging solutions.

This role is threefold:

• Service: You provide second-line support for complex IT issues and problems that cannot be resolved by first-line support.
• Daily management: You monitor and maintain networks, servers, and platforms to ensure a stable and secure IT environment.
• Optimization: You actively contribute to improvements and configurations with clear deliverables to continuously enhance the IT environment.

You function well within a team, but can also work independently and accurately.

You work in a structured manner, take initiative, and demonstrate flexibility.

You have strong communication skills and always keep the needs of the internal customer at the center.

Your way of working aligns seamlessly with our core values: safety, responsibility, reliability, and collaboration.

YOUR RESPONSIBILITIES:

Technical skills

• Able to analyze and resolve complex IT problems that cannot be handled by 1st line.
• Solid knowledge of networks (WAN, LAN, VPN, 802.1X, firewall) and systems (Windows, Linux, Active Directory, M365, virtualization, storage).
• Experience with workstations, servers, peripherals, and software installations/upgrades.
• Knowledge of cybersecurity best practices such as patch management and endpoint security (Security awareness).
• Experience with PowerShell to automate recurring tasks.

Customer and service orientation

• Strong communication skills, able to explain clearly and patiently to non-technical users.
• Empathy and customer-oriented thinking, understands the impact of IT incidents and reassures the user.
• Able to remain calm and set priorities, even under pressure.

Analytical and solution-oriented thinking

• Able to apply sound root cause analysis and systematically resolve malfunctions.
• Is critical, can work independently, and propose out-of-the-box solutions.

Collaboration and documentation

• Works well with 1st, 2nd, and 3rd line engineers and other departments.
• Has good documentation skills and keeps IT processes (requests, incidents, root-cause analysis, …) well maintained in a ticketing system.

Monitoring and proactive management

• Is familiar with system and network monitoring tools or built-in monitoring in cloud solutions.
• Can analyze logs from Windows Event Viewer, Syslog, and other tools to proactively identify issues.
• Monitors performance and usage trends to request or plan future changes.
• Responds to monitoring alerts and takes proactive actions to minimize downtime.

Why choose a position at NIRAS

As the sole manager of radioactive waste in Belgium, NIRAS offers you a unique working environment in which all our employees strive for sustainable solutions with passion and professionalism. We work in the interest of the community, the environment, and future generations, with respect for regulations and scientific progress. The bond that unites us is the societal added value of our mission.