THE IT TEAM AND YOUR MISSIONS

You will join a small, enthusiastic, and supportive team focused on service, projects, and results. In your role, you will pay particular attention to the rigor of your work, the quality of support provided to users, the proper functioning of equipment, and the adherence to and documentation of procedures.

You will also be required to work on systems, equipment, and sensitive financial production data. For this reason, it is essential that you place the utmost importance on security, confidentiality, and discretion at all times, in order to contribute to maintaining a secure digital environment.

YOUR PROFILE

You are motivated by technical challenges and demonstrate professional curiosity. You continuously develop your knowledge and keep yourself informed about developments relevant to your role.

You work with rigor, autonomy, and a sense of initiative. You pay particular attention to the security of systems, the reliability of working environments, and adherence to best practices.

Service-oriented, you appreciate contact with users and are able to support them with clarity, professionalism, and a spirit of collaboration.

YOUR ASSETS

You have at least 5 years of experience in the banking sector.

In order to improve the quality of SWCS services to citizens, you will be responsible for the following main tasks:

• User support for incident and problem management, with diagnosis and ticket follow-up in compliance with the internal SLA (helpdesk)
• Onboarding of new users and support (best practices, advice, tool onboarding, etc.)
• Assistance with various tasks related to cell operations (asset management, user account management, etc.)
• Deployment and configuration of new machines
• Network administration: configuration, switching,…
• Documentation and adherence to procedures

Technical skills:

• Minimum
• Proficiency with Intune (deployment and updating of the fleet, Windows patching, driver updates, upgrades, etc.)
• Knowledge of SCCM
• Proficiency with Active Directory (group management, hardware, users, rights,…)
• Proficiency with hardware tools (diagnostics)
• Disk cloning (ghost), disk wiping, antivirus analysis (via bootable key), bitlocker management
• Knowledge of office tools (Windows 11, Microsoft 365, adobe, keepass,…)
• Knowledge of ticketing tools
• Knowledge of Jira
• Knowledge of CISCO and HUAWEI switching
• Knowledge of document sharing management (Sharepoint, Onedrive,…)
• Knowledge of access control solutions (badging)

• Knowledge of Microsoft Azure (Entra) functioning

• Assets

• Knowledge of WSUS or similar tool
• Knowledge of VCloud Director (VMWARE)
• Knowledge of IIS
• Knowledge of Powershell
• Knowledge of monitoring tools (Nagios, OP5, etc.)
• Knowledge of Fortinet VPN client functioning
• Administration of the Fortinet console (Forticlient EMS)

Minimum of 3 years of experience in most of the targeted technical skills within the last 5 years.

Behavioral skills:

• Rigor – Perform your work accurately, methodically, and precisely
• Problem solving – Handle and resolve problems independently, seek alternatives, and implement solutions
• Initiative – Take proactive actions, considering their impacts
• Work planning – Organize your work taking deadlines and priorities into account
• Collaboration – Cooperate with internal and/or external stakeholders by encouraging exchanges and being attentive to shared objectives
• Achieving objectives – Commit and show willingness and ambition to generate results and take responsibility for the quality of the actions undertaken
• Service-oriented conduct – Support internal and external clients transparently, with integrity and objectivity, provide personalized service, and maintain constructive contacts

The duration of the assignment is variable and depends on recruitments and projects.