At SPW, the management of transversal software solutions is organized within service centers. The CSGD (Centre de Services en Gestion de Dossiers) is tasked with managing technical platforms, implementing, and monitoring the service catalogs of several software solutions.

The objectives of the CSGD are as follows:

1. Put in place the necessary human resources to develop case management solutions and provide services to business units

2. Improve the quality of services offered to the business, in line with SPW’s digitalization strategy

3. Increase its efficiency by reducing delivery lead times and the time for services offered.

At the end of 2017, the transversal Pega platform, used for case management (ACM = Adaptive Case Management), was deployed within SPW. The CSGD is responsible for the implementation and monitoring of services related to Pega.

The missions of the CSGD are aimed at digitalization (digital transformation, IT-business collaboration, agility, use of authentic data, development of internal skills, re-use and cross-cutting solutions, etc.).

More concretely, specific context and purpose of this mission:

Several business applications are developed/configured within Pega:

• SAMPO: back-office management of financial aid granted to citizens and companies
• SCARA: back-office management of administrative sanctions related to road and environmental matters
• SOLUCE: back-office management of reports filed under the provisions of the new Soil Decree
• PROXIM-IT: back-office management of approvals for service voucher companies

These business applications are based on a transversal foundation called ORION. This foundation manages the functionalities common to these business applications, the integrations/connectors to different systems (ESB, GED, IAM, etc.), and the transversal UI layer supported by a UI portal.

The ACM team currently consists of functional analysts, an ACM architect, Pega developers, UI/UX experts, scrum master, project managers, testers, and a service center manager.

An Agile approach, based on Scrum, has been defined and contextualized internally and is currently used by business projects.

The purpose of the mission is to join the ACM team as a Senior System Architect Pega, to maintain and evolve Soluce; to enrich and evolve the transversal foundation Orion according to needs; and with the possibility to join another ACM development team in the future.

Activities and deliverables of the Pega developer:

• Identify reusable transversal components and define the architecture of the Soluce business application;
• Enhance and maintain the Soluce application;
• Enhance and maintain the transversal foundation Orion;
• Translate needs and functional specifications into Pega solutions (technical analysis), by proposing several argued solutions (advantages and disadvantages) and identifying opportunities for enrichment and refactoring of the application;
• Ensure alignment of proposed solutions with Pega best practices and the technical architecture established at SPW;
• Build, configure, develop, and make configurable complete features (sometimes including user interfaces) as well as more granular components and/or behaviors (functions, connectors, transformations, jobs, extensions, etc.);
• Document the developments carried out;
• Participate in Agile ceremonies (daily, sprint planning, retrospective, refinement, etc.);
• Actively collaborate with functional analysts and product owners to understand, refine, and challenge requirements;
• Carry out unit tests;
• Collaborate with other team members and the SPW architect of the Pega platform to determine the best solution, best phasing, and best return on investment in response to client needs;
• Estimate the time for analysis, development, and testing.

Expected behavioral skills

1. Attentive to Pega evolutions

2. Self-critical regarding work methods, to ensure continuous improvement

3. Good team worker and collaborator

4. Good communicator on technical subjects and able to simplify for a non-technical audience

5. Good writer

6. Challenge received information/business requirements

7. Proactive, initiative-taker

8. Synthesis skills

Evaluation method

Shortlisted candidates will be invited for an interview before a jury, whose composition will be communicated later.

The interview may take place remotely if circumstances require.