At SPW, the management of cross-functional software solutions is organized within service centers. The CSGD (Centre de Services en Gestion de Dossiers) is tasked with managing technical platforms, implementing, and monitoring the service catalogs of several software solutions.

The objectives of the CSGD are as follows:

1. Put in place the necessary human resources to develop case management solutions and provide services to business units

2. Improve the quality of services offered to business units by aligning with the SPW's digitalization strategy

3. Increase its efficiency by reducing the delivery and service lead times.

At the end of 2017, the cross-functional Pega platform, used for case management (ACM = Adaptive Case Management), was deployed within SPW. The CSGD is responsible for the implementation and monitoring of services related to Pega.

The missions of the CSGD are in line with a digitalization objective (digital transformation, IT-business collaboration, agility, use of authentic data, development of internal skills, re-use and cross-functionality of solutions, etc.).

More concretely, specific context and purpose of this mission:

Several business applications are developed/configured within Pega:

• SAMPO: back-office management of financial aid granted to citizens and businesses
• SCARA: back-office management of traffic and environmental administrative sanctions
• SOLUCE: back-office management of reports filed based on the provisions of the new Soil Decree
• PROXIM-IT: back-office management of accreditations for service voucher companies

These business applications are based on a cross-functional foundation called ORION. This foundation manages the common functionalities between these business applications, integrations/connectors to various systems (ESB, DMS, IAM, …), and the cross-functional UI layer supported by a UI portal.

The ACM team currently consists of functional analysts, an ACM architect, Pega developers, UI/UX experts, scrum master, project managers, testers, and a service center manager.

An Agile approach, based on Scrum, has been defined and contextualized internally and is currently used by the business projects.

The purpose of the mission is to strengthen the ORION team as a Senior System Architect Pega.

Activities and deliverables of the Pega developer:

• Enrich and maintain the reusable cross-functional foundation
• Translate business needs and functional specifications into Pega solutions, proposing several reasoned solutions (pros and cons) and identifying opportunities for enhancement and refactoring of the cross-functional foundation application
• Ensure alignment of proposed solutions with Pega best practices and the technical architecture implemented at SPW
• Keep the demo application up to date so that it reflects the latest developments of the cross-functional foundation
• Build, configure, develop, and make configurable complete functionalities (sometimes including user interfaces) as well as more granular components and/or behaviors (functions, connectors, transformations, jobs, extensions, …)
• Document the developments carried out
• Provide responsive support and proactive expertise to the cross-functional foundation team and the teams in charge of business applications
• Promote best practices in application design and construction, taking into account Pega best practices and the guidelines established at SPW
• Participate in Agile ceremonies (daily, sprint planning, retrospective, refinement, …)
• Collaborate actively with functional analysts and product owners to understand, refine, and challenge the needs
• Collaborate with other team members and the SPW architect of the Pega platform to determine the best solution, best phasing, and best ROI in response to client needs
• Estimate the time required for analysis, development, and testing
• Proactively report estimation overruns and blocking situations, proposing alternatives

Expected behavioral skills

1. Attentive to Pega developments
2. Self-critical regarding work methods, to ensure continuous improvement
3. Good team worker and collaborator
4. Good communicator on technical topics and able to explain to a non-technical audience
5. Good writer
6. Able to challenge received information/the business
7. Proactive, takes initiative
8. Synthesizing mindset

Evaluation method

Shortlisted candidates will be invited for an interview before a jury, whose composition will be communicated later.

The interview may take place remotely if circumstances require.