At SPW, the management of transversal software solutions is organized within service centers. The CSGD (Service Center for Case Management) is responsible for managing technical platforms, implementing, and monitoring the service catalogs of several software solutions.

The objectives of the CSGD are as follows:

1. Set up the necessary human resources to develop case management solutions and provide services to business units

2. Improve the quality of services offered to business units by aligning with the SPW’s digitalization strategy

3. Increase its efficiency by reducing delivery and service provision lead times.

At the end of 2017, the transversal Pega platform, used for case management (ACM = Adaptive Case Management), was deployed within SPW. The CSGD is in charge of implementing and monitoring the services related to Pega.

The missions of the CSGD are aligned with a digitalization objective (digital transformation, IT – business collaboration, agility, use of authentic data, development of internal skills, reuse and transversality of solutions, etc.).

More concretely, specific context and purpose of this mission:

Several business applications are developed/configured within Pega:

• SAMPO: backoffice management of financial aid granted to citizens and companies
• SCARA: backoffice management of administrative road and environmental sanctions
• SOLUCE: backoffice management of reports submitted under the provisions of the new Soil Decree
• PROXIM-IT: backoffice management of approvals for service voucher companies

These business applications are based on a transversal foundation, called ORION. This foundation manages the common functionalities between these business applications, integrations/connectors to various systems (ESB, GED, IAM, etc.), and the transversal UI layer supported by a UI portal.

The business application SAMPO, developed and maintained by the ACM team, is a backoffice used to manage financial aid granted to citizens and companies. This transversal SAMPO platform is currently used by four General Directorates of SPW (EER, TLPE, SG, ARNE) and aims to integrate the majority of subsidies managed by SPW. The development of this transversal platform is part of an IT program that aims to establish the entire ecosystem of the transversal platform: development of technical solutions, including SAMPO, integrations with internal and external systems, development of forms within the Front Office system, activation of aid schemes within the Financial Aid platform as it evolves, user training, etc.

The ACM team currently consists of functional analysts, an ACM architect, Pega developers, UI/UX experts, scrum master, project managers, testers, and a service center manager.

An Agile approach, based on Scrum, has been defined and contextualized internally and is currently used by business projects.

The purpose of the mission is to join the SAMPO team as a Pega System Architect.

Activities and deliverables of the Pega developer:

• Identify reusable transversal components and define the architecture of the SAMPO business application in collaboration with the ACM platform architect and the application architect responsible for the SAMPO application
• Enrich and maintain the SAMPO application
• Translate business needs and functional specifications into Pega solutions (technical analysis), by proposing several well-argued solutions (advantages and disadvantages) and identifying opportunities for enrichment and refactoring of the application
• Ensure alignment of proposed solutions with Pega best practices and the technical architecture put in place at SPW
• Guarantee compliance with explicit and implicit non-functional requirements such as performance, fault and error tolerance, etc.
• Build, configure, develop, and parameterize complete functionalities (sometimes including user interfaces) as well as more granular components and/or behaviors (functions, connectors, transformations, jobs, extensions, etc.)
• Perform unit tests
• Document the developments carried out
• Participate in Agile ceremonies (daily, sprint planning, retrospective, refinement, etc.)
• Actively collaborate with functional analysts and product owners to understand, refine, and challenge business needs
• Collaborate with other team members and the SPW architect of the Pega platform to determine the best solution, best phasing, and best return on investment in response to client needs
• Estimate analysis, development, and testing time
• Proactively report estimation overruns and blocking situations, proposing alternatives

Expected behavioral skills

1. Self-critical about one's working method, to ensure continuous improvement
2. Good team worker and collaborator
3. Good communicator on technical subjects and capable of explaining to a non-technical audience
4. Receptive to Pega evolutions by identifying their impacts on the existing system
5. Good writing skills
6. Able to challenge the information received/business
7. Proactive and takes initiative
8. Ability to synthesize

Evaluation method

Candidates will be invited for an interview before a panel, the composition of which will be communicated later.

The interview may be held remotely if circumstances require.