At SPW, the management of cross-functional software solutions is organized within service centers. The CSGD (Centre de Services en Gestion de Dossiers) is responsible for managing technical platforms, implementing, and monitoring the service catalogs of several software solutions.

The objectives of the CSGD are as follows:

1. Set up the necessary human resources to develop case management solutions and provide services to the business

2. Improve the quality of services offered to the business by aligning with SPW's digitalization strategy

3. Increase its efficiency by reducing delivery times and the lead time of services provided.

At the end of 2017, the cross-functional Pega platform, used for case management (ACM = Adaptive Case Management), was deployed within SPW. The CSGD is in charge of the implementation and monitoring of services related to Pega.

The missions of the CSGD respond to a digitalization objective (digital transformation, IT-business collaboration, agility, use of authentic data, development of internal skills, "re-use" and cross-functionality of solutions, etc.).

More concretely, specific context and purpose of this mission:

Several business applications are developed/configured within Pega:

• SAMPO: backoffice management of financial aid granted to citizens and companies
• SCARA: backoffice management of administrative road and environmental sanctions
• SOLUCE: backoffice management of reports submitted based on the provisions of the new Soils Decree
• PROXIM-IT: backoffice management of accreditations for service voucher companies

These business applications are based on a cross-functional foundation called ORION. This foundation manages the common features between these business applications, integrations/connectors to various systems (ESB, GED, IAM, etc.), and the cross-functional UI layer supported by a UI portal.

The SAMPO business application, developed and maintained by the ACM team, is a backoffice used to manage financial aid granted to citizens and companies. This cross-functional SAMPO platform is currently used by 4 General Directorates of SPW (EER, TLPE, SG, ARNE) and aims to integrate a majority of the subsidies managed by SPW. The development of this cross-functional platform is part of an IT program aimed at implementing the entire ecosystem of the cross-functional platform: development of technical solutions, including SAMPO, integrations with internal and external systems, development of forms within the Front Office system, activation of financial aid schemes within the Financial Aid platform as it evolves, user training...

The ACM team currently consists of functional analysts, an ACM architect, Pega developers, UI/UX experts, scrum master, project managers, testers, and a service center manager.

An Agile approach, based on Scrum, has been defined and contextualized internally and is currently used by business projects.

The purpose of the mission is to join the SAMPO team as System Architect Pega.

Activities and deliverables of the Pega developer:

• Identify reusable cross-functional components and define the architecture of the SAMPO business application in collaboration with the ACM platform architect and the application architect responsible for the SAMPO application
• Enhance and maintain the SAMPO application
• Translate needs and functional specifications into Pega solutions (technical analysis), by proposing several reasoned solutions (advantages and disadvantages) and identifying opportunities for enrichment and refactoring of the application
• Ensure alignment of proposed solutions with Pega best practices and the technical architecture implemented at SPW
• Guarantee compliance with explicit and implicit non-functional requirements such as performance, fault and error tolerance, etc.
• Build, configure, develop, and make configurable complete features (sometimes including user interfaces) as well as more granular components and/or behaviors (functions, connectors, transformations, jobs, extensions, etc.)
• Carry out unit tests
• Document the developments carried out
• Participate in Agile ceremonies (daily, sprint planning, retrospective, refinement, etc.)
• Actively collaborate with functional analysts and product owners to understand, refine, and challenge requirements
• Collaborate with other team members and the SPW architect of the Pega platform to determine the best solution, the best phasing, and the best return on investment in response to client needs
• Estimate the time for analysis, development, and testing
• Proactively report estimation overruns and blocking situations, proposing alternatives

Expected behavioral skills

1. Attentive to Pega developments
2. Self-critical regarding one's working method, to ensure continuous improvement
3. Good team worker and collaborator
4. Good communicator on technical subjects and able to simplify for a non-expert audience
5. Good writer
6. Challenge received information/the business
7. Able to make proposals, take initiative
8. Synthesis skills

Evaluation method

The remaining candidates will be invited for an interview before a jury, the composition of which will be communicated later.

The interview may take place remotely if circumstances require.