At SPW, the management of transversal software solutions is organized within service centers. The CSGD (Centre de Services en Gestion de Dossiers) is responsible for managing technical platforms, implementing, and monitoring the service catalogs of several software solutions.

The objectives of CSGD are as follows:

1. Set up the necessary human resources to develop case management solutions and provide services to business units

2. Improve the quality of services offered to business units by aligning with SPW’s digitalization strategy

3. Increase its efficiency by reducing delivery times and the time required to provide services.

At the end of 2017, the transversal Pega platform, used for case management (ACM = Adaptive Case Management), was deployed within SPW. CSGD is responsible for the implementation and monitoring of services related to Pega.

The missions of CSGD are aimed at digitalization objectives (digital transformation, IT-business collaboration, agility, use of authentic data, development of internal skills, “re-use” and transversality of solutions, etc.).

More concretely, specific context and purpose of this mission:

Several business applications are developed/configured within Pega:

• SAMPO: back office management of financial aid granted to citizens and businesses
• SCARA: back office management of administrative road and environmental sanctions
• SOLUCE: back office management of reports submitted based on the provisions of the new Soil Decree
• PROXIM-IT: back office management of approvals for service voucher companies

These business applications are based on a transversal foundation called ORION. This foundation manages the common functionalities between these business applications, integrations/connectors to various systems (ESB, GED, IAM, etc.), and the transversal UI layer supported by a UI portal.

The business application SAMPO, developed and maintained by the ACM team, consists of a back office used to manage financial aid granted to citizens and businesses. This transversal SAMPO platform is currently used by four General Directorates of SPW (EER, TLPE, SG, ARNE) and aims to integrate the majority of subsidies managed by SPW. The development of this transversal platform is part of an IT program that aims to set up the entire ecosystem of the transversal platform: development of technical solutions, including SAMPO, integrations with internal and external systems, development of forms within the Front Office system, activation of aid mechanisms within the Financial Aid platform as it evolves, user training, etc.

The ACM team currently consists of functional analysts, an ACM architect, Pega developers, UI/UX experts, scrum master, project managers, testers, and a service center manager.

An Agile approach, based on Scrum, has been defined and contextualized internally and is currently used by business projects.

The purpose of the mission is to join the SAMPO team as a Pega System Architect.

Activities and deliverables of the Pega developer:

• Identify reusable transversal components and define the architecture of the SAMPO business application in collaboration with the ACM platform architect and the application architect responsible for the SAMPO application
• Enrich and maintain the SAMPO application
• Translate business needs and functional specifications into Pega solutions (technical analysis), by proposing several argued solutions (advantages and disadvantages) and identifying opportunities to enhance and refactor the application
• Ensure alignment of proposed solutions with Pega best practices and the technical architecture implemented at SPW
• Guarantee compliance with explicit and implicit non-functional requirements such as performance, fault and error tolerance, etc.
• Build, configure, develop, and make parameterizable complete functionalities (sometimes including user interfaces) as well as more granular components and/or behaviors (functions, connectors, transformations, jobs, extensions, etc.)
• Perform unit tests
• Document the developments carried out
• Participate in Agile ceremonies (daily, sprint planning, retrospective, refinement, etc.)
• Actively collaborate with functional analysts and product owners to understand, refine, and challenge requirements
• Collaborate with other team members and the SPW architect of the Pega platform to determine the best solution, phasing, and return on investment in response to clients’ expressed needs
• Estimate the time for analysis, development, and testing
• Proactively report estimation overruns and blocking situations, proposing alternatives

Expected behavioral skills

1. Self-critical regarding their working methods, to ensure continuous improvement
2. Good team worker and collaborator
3. Good communicator on technical subjects and able to explain to a non-technical audience
4. Receptive to Pega developments, identifying their impacts on existing systems
5. Good writer
6. Able to challenge received information/business requirements
7. Proactive, able to take initiative
8. Ability to synthesize

Evaluation method

Candidates will be invited for an interview before a panel, the composition of which will be communicated later.

The interview may take place remotely if circumstances require.