At SPW, the management of cross-functional software solutions is organized within service centers. The CSGD (Centre de Services en Gestion de Dossiers) is responsible for managing technical platforms, implementing, and monitoring the service catalogs of several software solutions.

The objectives of the CSGD are as follows:

1. Set up the necessary human resources to develop case management solutions and provide services to business units
2. Improve the quality of services offered to business units by aligning with SPW’s digitalization strategy
3. Increase its efficiency by reducing delivery times and the time required to provide services.

At the end of 2017, the cross-functional Pega platform, used for case management (ACM = Adaptive Case Management), was deployed within SPW. The CSGD is responsible for the implementation and monitoring of services related to Pega.

The missions of the CSGD align with a digitalization objective (digital transformation, IT–business collaboration, agility, use of authentic data, internal skills development, reuse and cross-functionality of solutions, etc.).

More concretely, specific context and purpose of this mission:

Several business applications are developed/configured within Pega:

• SAMPO: back office management of financial aid granted to citizens and businesses
• SCARA: back office management of administrative road and environmental sanctions
• SOLUCE: back office management of reports submitted based on the provisions of the new Soil Decree
• PROXIM-IT: back office management of approvals for service voucher companies

These business applications are based on a cross-functional foundation called ORION. This foundation manages the common functionalities between these business applications, integrations/connectors to various systems (ESB, GED, IAM, …), and the cross-functional UI layer supported by a UI portal.

The ACM team currently consists of functional analysts, an ACM architect, Pega developers, UI/UX experts, scrum master, project managers, testers, and a service center manager.

An Agile approach based on Scrum has been defined and contextualized internally and is currently used by business projects.

The purpose of the mission is to provide ad hoc reinforcement, upon request, to the ORION team as a Technical Architect Pega.

Activities and deliverables of the Pega consultant:

• Upgrade Pega to version Pega Infinity 24.1 and 24.2, and above, in our Kubernetes sandbox environment
• Document the actions taken to enable internal teams to carry out these deployments independently
• Provide support and expertise to the cross-functional foundation team and the teams responsible for the business applications, for ad hoc requests regarding Pega PRPC, Deployment Manager, PDC, or specifics related to Kubernetes hosting
• Collaborate with internal teams (infrastructure, networks, security, etc.)
• Anticipate dependencies (e.g., infrastructure) and blocking elements and communicate them to the SPW team
• Calibrate the environments to meet performance and scalability requirements
• Be able to adapt to SPW’s practices and standards while taking them into account in recommendations and produced documentation.

Expected behavioral skills

1. Attentive to Pega evolutions
2. Self-critical regarding their working methods, to ensure continuous improvement
3. Good team player and collaborator
4. Very good communicator on technical topics and able to explain to a non-technical audience
5. Good writer
6. Able to challenge received information/the business
7. Proactive and takes initiative
8. Analytical thinking
9. French – C2 minimum

Evaluation method

The remaining candidates will be invited to an interview before a jury, the composition of which will be communicated later.

The interview may take place remotely if circumstances require.

Work schedule

The selected candidate will be required on an ad hoc basis for about twenty days per year.