1. Presentation of ETNIC

ETNIC (Entreprise pour les Technologies de l’Information et de la Communication) is the IT operator of the Fédération Wallonie-Bruxelles. As a public interest organization, ETNIC's mission is to design, develop, maintain, and evolve information systems and technological infrastructures serving the administrations and institutions of the FWB.

As a central player in the digital transformation of the Belgian French-speaking public sector, ETNIC operates in various fields such as:

• IT infrastructure management (networks, security, data centers, cloud)
• Development of custom business applications
• Support for digital projects (functional analysis, UX/UI, project management)
• Cybersecurity and data protection
• User support and training

With a constant focus on innovation, performance, and public service, ETNIC regularly collaborates with external partners to strengthen its teams through IT consultancy assignments. These collaborations are part of an ethical, professional framework aimed at quality and the tangible impact of delivered solutions.

2. Mission

Within ETNIC, the Transformation Office leads, governs, and coordinates the portfolio of transformation programs and projects (evolution of structures, processes, and systems).

Lead of the Transformation Office, supporting the Head of Transformation Office in the management, governance, and coordination of the transformation portfolio. He/she ensures the quality, reliability, and consolidation of the information required for decision-making in an organizational transformation context involving the evolution of structures, processes, and systems.

3. Activities

Main responsibilities

• Governance and preparation of SteerCo
• Monitoring the progress of projects and programs
• Budget consolidation and tracking
• Roadmap and integrated planning management
• Risk, dependencies, and arbitration management
• Production of dashboards and management reporting
• Coordination between IT teams and sponsors and contacts with the business

Hard skills

• Program management and transformation portfolio management (PMBOK, Agile)
• Budget consolidation, integrated planning, and reporting (BI, MS-Office, MS-Project)
• Analysis and structuring of organizational impacts of a transformation program

Soft skills

• Systems thinking and ability to integrate multiple workstreams
• Influence and collaboration with IT teams, business, sponsors, and management
• Structured communication: translating complex issues into operational decisions
• Organizational diplomacy in a multi-stakeholder environment

Desired profile

• Higher education (Master's degree) in management, engineering, or equivalent
• Minimum 10 years of experience in PMO, program management, portfolio management, or transformation
• Excellent analytical, synthesis, and structuring skills