The analyst operates in 2 main areas:

• Analysis and digitization of the city’s processes and service catalog
• Demand management of all IT-related requests on city initiatives

Demand Management:

• Capture, analyze, and prioritize business and IT demand from various stakeholders.
• Ensure proper alignment of demand with available IT resources and capacity.
• Coordinate and manage demand intake processes, following the structured approach to capturing new projects and requests.
• Contribute to resource planning by forecasting demand and assisting in balancing IT workloads.

Business Analysis:

• Conduct detailed analysis of business processes to identify areas of improvement.
• Collaborate with stakeholders to gather business requirements, expectations, and objectives.
• Develop business cases and process flows to support organizational initiatives, incorporating a financial point of view in each business case (cost-benefit analysis, calculating TCO, etc.)
• Facilitate workshops, interviews, and surveys to understand business needs.

Functional Analysis:

• Translate business requirements into functional specifications for IT teams.
• Ensure that functional specifications are clear, complete, and aligned with the overall business strategy.
• Assist in the development and testing of functional specifications.
• Act as a liaison between technical teams (developers, systems architects) and non-technical stakeholders.

Requirements Management:

• Document and prioritize business requirements and functional specifications.
• Track requirements throughout the project lifecycle, ensuring alignment with deliverables.
• Manage scope changes and ensure that all requirements are adequately addressed in the final solution.

Solution Design & Testing:

• Assist in designing IT solutions that meet business needs.
• Support the creation of test plans, cases, and scripts to validate functionality.
• Participate in user acceptance testing (UAT) and ensure proper implementation of business requirements.

Stakeholder Engagement & Communication:

• Serve as the main point of contact for business stakeholders regarding IT-related processes and changes.
• Communicate effectively with both technical teams and non-technical stakeholders, ensuring alignment throughout project lifecycles.
• Present findings and recommendations to senior management and other key stakeholders.
• Negotiate to receive offers from different providers of IT solutions.
• Communicate and build relationships with key providers of those IT solutions.

Compliance & Governance:

• Ensure that IT solutions comply with public sector regulations, policies, and standards.
• Assist in ensuring the privacy, security, and accessibility of data and IT systems within the organization.

Continuous Improvement:

• Analyze the impact of implemented solutions and processes, recommending further improvements.
• Provide ongoing support to users and address any issues related to functionality and business processes.