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Who we are?

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com.

Role: Service desk agent - European Commission

Location:
Brussels, Belgium - European Commission

Responsibilities

Following tasks will be performed by external service provider:

• User guidance and support regarding the use of information systems / ICT tools
• Follow-up of incidents related to information systems and organisation of the reporting
• Follow-up of user requests
• Follow-up of bug reports
• Document knowledge, known issues and transfer this knowledge to colleagues
• Categorize and prioritize incoming tickets correctly and escalate where needed

Requirements

Following skills are required for the performance of the above listed tasks:

• Good experience with end user assistance and support of information systems
• Good understanding and experience in ITIL
• Good experience in office automation tools used in the contracting authority
• Good understanding of end-user ICT equipment such as laptops, desktops, smartphones, etc.
• Good understanding of wiki, collaborative sites and social networks
• Experience supporting users of mobile devices

Languages:

• Excellent knowledge of English - Level C1 in Understanding, Speaking and Writing
• French is an advantage

Some soft skills the client will appreciate:

• Ability to provide end-user support efficiently and fast
• Highly flexible and able to adapt to changing and/or conflicting priorities
• Very good communication skills with technical and non-technical audiences
• Analysis and problem-solving skills
• Ability to conceptualize complex technical environments and issues
• Proactive attitude, customer oriented and results
• Rapid self-starting capability and experience in team working and working in an international/ multicultural environment
• Excellent writing skills in English to write clear and structured technical documents
• Good interpersonal skills and proactive approach
• Ability to give business and technical presentations
• Ability to apply high quality standards
• Ability to cope with fast changing technologies

Our offer:

• You will have the opportunity to work in an international and multi-cultural environment
• You will be able to work for interesting European projects that is managed by European Commission
• You will receive a nice compensation and benefits according to your level (Freelancers are also welcome)

If you think you're a suitable candidate for this mission, don't hesitate and apply today!